What are the responsibilities and job description for the Full Time Bilingual Customer Support Specialist (McAllen) position at AnswerOne?
Full Time Bilingual Customer Support Specialists
Location: In-Office, McAllen, TX
What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions. Customer service experience is a plus but not required.
We are seeking a detail-oriented professional to manage a high volume of incoming calls with a consistently polite and pleasant demeanor. The ideal candidate will be responsible for accurately gathering and relaying essential information, ensuring all message details are thorough and precise. You will be expected to meticulously enter data into our systems, providing our clients with peace of mind that their needs are being effectively documented and communicated to the right teams.
To be successful in this role, you must have:
- A welcoming voice with an upbeat tone
- Strong command of the English language with good spelling and grammar
- Computer skills in a Windows based environment
- Good attendance
- The ability to type 35 words per minute or more
- Fluent in Spanish and English
Our benefits for Full Time Employees include:
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
Compensation: $18.50 / Hour with Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $16 / Hour.
Shifts Offered:
- Full Time - 40 hours per week
- 2nd Shift: 2pm-11pm
- Must be available to work a weekend day (Sat or Sun each week)
Training will last approximately one week. On your second week, you will move to your new set schedule.
AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity – Apply Today!
Salary : $16 - $19