What are the responsibilities and job description for the Billing Representative position at Answering Service Care?
Join Our Legacy: Billing Representative
Company: Answering Service Care
Location: In-office Position at ASC’s Margate, FL Headquarters
About Us: Celebrating fifty (50) years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment. We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated business, we believe in the importance of relationships, both with our clients and our team members. Our core values and amazing company culture have been the foundation of our half-century legacy.
We’re looking for a detail-oriented and motivated Billing Representative to join our Billing team. While this is an entry-level position, prior billing or accounts receivable experience is required. If you have experience handling invoices, payment processing, or resolving billing issues and are ready to grow in a fast-paced environment, we’d love to hear from you.
What You’ll Do:
- Collaborate across departments to resolve billing questions efficiently and professionally.
- Handle inbound and outbound communication with clients (calls, email, tickets, chat) regarding billing inquiries, payments, and account issues.
- Process and reconcile customer payments accurately and in a timely manner.
- Monitor aging reports and assist in reducing past-due balances through proactive outreach and collection efforts. Learn and navigate billing tools and systems such as TBS, Hubspot, and Monday.com.
What We’re Looking For:
- Prior experience in billing, accounts receivable, or invoice-related customer service is required. (This is not a training role for someone without prior billing exposure.)
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to work independently while managing multiple priorities.
- Confidentiality, professionalism, and attention to detail in every interaction.
- Comfort using spreadsheets and digital tools (Excel, Google Sheets, etc.).
- Experience with payment platforms, merchant services, or subscription billing tools is a plus.
- High school diploma or equivalent required; pursuit of a degree in Accounting, Finance, or Business is a plus.
- Bilingual (English/Spanish) candidates are encouraged to apply.
What We Offer:
- 401k with company match (50% match)
- Paid holiday/vacation/personal time
- Direct deposit (paid weekly)
- Health/Dental/Vision/Supplemental Insurance
- Fully Sponsored Employee Assistance Program (free to ALL employees)
- Childcare Reimbursement (up to $375 per month)
- Gym membership reimbursement (up to $15 per month)
- Twenty (20) year trip of a lifetime anywhere in the world you want to go with a companion!
- And many more benefits!
Rate of Pay: starting at $19.23/hour
Schedule: 9 am - 5:30 pm, Monday-Friday
At Shooster Holdings, inclusion and opportunity go hand in hand. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, abilities, and beliefs. Need an accommodation? Just reach out to people@shoosterholdings.com
Salary : $19