Personal Banker

GENERAL DESCRIPTION OF POSITION
The incumbent is responsible for assisting customers in day to day transactions, maintaining cash drawer, closing bank as necessary and answering telephone in a courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent customer service at all times. This duty is performed daily.
• Handle deposits, withdrawals, money orders, cashier checks, travelers check, gift cards and credit card advances.
• Maintain customers savings passbooks and Christmas club passbooks.
• Resolves problems or discrepancies concerning customers' accounts.
• Balance and maintain cash drawer.
• Perform opening and closing procedures as assigned.
• Perform end of day recap in absence of Senior Teller.
• Print counter checks and deposit slips for customers.
• Close checking and savings accounts as necessary.
• Transfer funds and keep journal.
• Process night deposits.
• Answer telephone in a courteous manner.
• Accept loan payments.
• Stock desk/teller supplies.
• Comply with all department and company policies and procedures.
• Examine checks deposited and determine proper funds availability based on regulation requirements; complete Hold Notices.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Balance vault workstation.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Scan, correct, and balance all paper transaction items through the Bank's source capture optimization program and submit for processing through the federal banking system.
• Balance and replenish ATM's as needed.
• Greet customers as they enter the bank and direct to the appropriate employee. Promote the bank's accounts. Make group employee visits and visit business managers.
• Prepare written business proposals and present them to potential business customers.
• Accurately opens and processes demand, savings, and time accounts.
• Utilizes critical thinking and active listening to resolve customer complaints or problems.
• Promote and maintain positive relations with all employees, current customers, and potential customers.
• Represent the bank by serving as member and officer of local organizations, as available.
• Contribute to the fulfillment of department and company objectives and goals.
• Provide excellent customer service at all times, actively looking for ways to strengthen customer relationships by cross selling bank products and services.
• Follow all bank policies and procedures, with regulatory knowledge of deposit-related compliance topics.
• Assist with office functions as needed.
• Responsible for checking bank e-mail and forwarding to appropriate person on a back up basis.
• May be responsible for ordering and maintaining educational supplies and materials for outside use.

Perform any other related duties as required or assigned.

EEO/AA/Disabled/Vet - Anstaff Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender identity, color, origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.