Customer Service Specialist, eCommerce

Why Ansell? At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for an E-Commerce Specialist, Customer Service to join our team!

The base salary range for this position is $55,000 to $65,000 US Dollars per year

Specific salary for this role may vary within this range based on many factors including geographic location, candidate experience, and skills. Candidate may also be eligible for additional compensation and/or benefits.

In this position you will play a vital role in supporting our North America webstore and online marketplaces by managing orders, responding to customer inquiries, and collaborating across teams to deliver a seamless and best-in-class customer experience.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive
• Flexible and hybrid work model
• A culture of belonging and inclusion, where collaboration thrives and everyone feels seen, heard, and empowered across our global community
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills
• Opportunities to advance and grow within the company through learning and mentorship
• Health benefits: medical, dental, vision, short term and long-term disability and wellness programs
• 401(k) plan with company match
• Paid time off (vacation, sick and personal days) plus 14 paid holidays
• Continuing education reimbursement
• Summer Fridays
• Regional Belonging & Inclusion Networks
• Green office concept and a global mission of sustainability

What your role will be?

• Manage and process orders across the NA webstore and online marketplaces
• Support customer product reviews and respond to inquiries across digital channels
• Maintain and support customer accounts within the NA webstore
• Build and maintain strong customer relationships through proactive communication
• Monitor, document, and resolve service issues by identifying root causes and implementing solutions
• Partner cross-functionally with Supply Chain, Finance, Marketing, IT, and Distribution Centers to deliver a seamless customer experience
• Track and support key performance indicators to meet departmental goals
• Provide product expertise and recommend solutions that meet customer safety and protection needs

What will you bring to Ansell?

• Associate degree preferred or equivalent experience
• 3 years of customer service experience preferred
• Experience with ERP systems such as Oracle or Microsoft Dynamics 365 preferred
• Experience with Salesforce or other CRM platforms preferred
• Marketplace and/or e-commerce experience is a plus
• Proficiency in Microsoft Office, especially Excel
• Strong understanding of order-to-cash processes
• Ability to thrive in a fast-paced environment and manage competing priorities
• Strong problem-solving and analytical skills
• Ability to manage expectations and deliver for both internal and external customers
• Understanding of company policies, SOPs, and workflows

Join us to lead the world to a safer future, apply today!

Equal Opportunity Employer: Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. 

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion: Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.