What are the responsibilities and job description for the IT Support Technician II position at ANS?
About ANS
At ANS, we’re not just a consulting engineering firm—we’re a team of trailblazers shaping the future of multi-disciplinary engineering. Recognized as one of the Best Places to Work and Top 10 Hottest Engineering Firms in the US by Zweig Reports and featured in Inc. 5000’s Top 250 for our staggering 1,748% growth, we’re proud of what we’ve built and where we’re headed.
We thrive on innovation, embrace a “best idea wins” culture, and value humility, ownership, and execution. If you excel in fast-moving environments and believe in the power of precision, this is the place for you.
About the Role
ANS is looking for an IT Support Technician!
In this role, you will be instrumental in ensuring the smooth operation of our IT systems and providing technical support for our staff. Your contributions will enhance our ability to deliver high-quality engineering services across various projects.What You’ll Do
- Provide support for IT-related issues via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network problems.
- Document and track all support requests using a ticketing system.
- Install, configure, and update operating systems and applications.
- Set up and maintain desktops, laptops, printers, and other peripherals.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
- Maintain IT asset inventory and perform basic system updates.
- Follow company IT policies and security best practices.
- Assist users with troubleshooting Engineering specific software
- Associate’s degree in IT, Computer Science, or related field (or equivalent experience or certificates).
- 3-6 years of IT support experience
- Understanding of Windows and macOS operating systems.
- Experience with Microsoft 365, Active Directory, and networking concepts.
- Experience with remote desktop tools and ticketing systems.
- Self-motivated and self-managed
- Ability to learn IT support for Engineering specific software
- PowerShell, Ansible, Terraform scripting
- Familiarity with endpoint security tools and basic troubleshooting.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $30 - $35