What are the responsibilities and job description for the Sr. Manager, Client Engagement position at Anovo?
Job Summary:
The Sr. Manager Client Engagementserves as the primary strategic partner for assigned pharmaceutical manufacturer accounts. This role is accountable for end-to-end relationship management, performance optimization, and the growth of dedicated specialty pharmacy programs. The position requires deep expertise in manufacturer expectations, launch readiness, data and reporting, patient services, and regulatory compliance within a specialty pharmacy environment. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, or requirements.
Primary Duties and Responsibilities
Serve as the primary day-to-day point of contact and escalation lead for assigned manufacturer clients
Build and maintain strong relationships with brand, patient services, market access, trade, and cross-functional manufacturer teams
Lead quarterly business reviews (QBRs), operational reviews, and executive-level business updates
Translate manufacturer strategy and objectives into actionable specialty pharmacy execution
Oversee execution and performance of manufacturer contractual obligations and guarantees
Lead and support a team of Client Support Liaisons through ongoing direction, performance oversight, and coaching to promote accountability, service excellence, and team growth.
Ensure achievement of key performance indicators (KPIs) related to speed to therapy, access, adherence, and patient experience
Monitor financial performance, service levels, and operational metrics tied to manufacturer programs
Proactively identify, assess, and mitigate risks impacting brand objectives or patient access
Lead specialty pharmacy readiness for product launches, label expansions, and lifecycle management initiatives
Partner closely with Product, Operations, Clinical, Reimbursement, IT, and Compliance teams to deliver seamless manufacturer support
Support distribution expansions, channel strategy initiatives, and therapy onboarding efforts
Identify and drive growth opportunities across additional services, capabilities, or therapeutic areas
Oversee the delivery of manufacturer reporting, dashboards, and data feeds
Translate operational and performance data into actionable insights for manufacturer stakeholders
Ensure data accuracy, timeliness, and compliance with contractual, regulatory, and privacy requirements
Regular and reliable attendance expected
Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities, and Skills Required
Bachelor’s degree required; MBA, PharmD, or other advanced degree preferred
7–10 years of experience supporting pharmaceutical manufacturers within specialty pharmacy, hub services, or patient services environments
5 years of prior supervisory/managerial experience.
Strong understanding of specialty pharmacy operations, manufacturer contracts, and performance metrics
Proven ability to manage complex client relationships and lead cross-functional collaboration
Excellent communication, analytical, and presentation skills
This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer.
Salary.com Estimation for Sr. Manager, Client Engagement in Memphis, TN
$124,479 to $161,812
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