Data Entry Clerk, Admin Resolution and Payment Processing - Remote

Anova Care is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to:

• Competitive benefits package including medical, dental, vison, and life insurance
• Advancement opportunities
• Diverse experience with supporting and working on Anova Care's various lines of business
• Work from home (WFH)
• Company provided equipment
  
  

The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards.

Essential Duties and Responsibilities:

• Submitting request forms for borrowers such as name change and other status updates
• Documenting account findings
• Verify and validate payment details
• Monitor payment transactions and resolve any discrepancies or issues
• Communicate with customers and internal teams to resolve payment-related inquiries and disputes
• Maintain detailed records of all account updates and payment transactions for audit and reconciliation purposes
• Assist with the preparation of reports on payment processing activities
• General office duties
  
  

Education and Experience:

• High School diploma or equivalent
• One year of experience performing general administrative work supporting accounting departments
• Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook
  
  

Benefits:

• Medical Benefits through Cigna
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)
  
  

Pay: $23.00 - $27.00 per hour

Work Location: Hybrid Remote