Home Care Agency Coordinator

Job Summary
We are seeking dedicated and compassionate Care Coordinators/Supervisors to join our home health agency team. The ideal candidate for each position is a natural problem-solver with excellent communication skills, leadership abilities, and the flexibility to thrive in a fast-paced environment.

In this role, you will serve as a primary point of contact for patients, ensuring they receive comprehensive and coordinated care information tailored to their individual needs. This position offers an opportunity to help clients remain independent and comfortable in their own homes, supported by our trustworthy and caring team.

Responsibilities

• Serve as the first point of contact for employees and clients; deliver professional customer service.
• Coordinate employee onboarding: review applications, process background checks, schedule orientations.
• Manage hiring and scheduling, and coverage to ensure clients receive timely care.
• Confirm client intake, evaluation, visits and assessments visits, staff onboarding, and caregiver placement within 24–48 hours.
• Manage and cover unscheduled caregiver shifts as needed.
• Conduct follow-up calls (QI) with clients and caregivers after scheduling to ensure service quality.
• Work with a prevention mindset to avaoid missed visits, urgent client issues, and complaints; and be able to handle each if they occur within required timeframes.
• Ensure all patient documentation is accurate, complete, and compliant with state and privacy regulations such as HIPAA.
• Oversee administrative support and handle phone calls, emails, and patient inquiries promptly and professionally.
• Confirm nurse visits, staff onboarding, and caregiver placement within 24–48 hours.
• Track caregiver availability, overtime, clock-ins/outs, and maintain accurate payroll/ time sheet files.
• Prepare staffing schedules and assist with quarterly audits.
• Provide reports and assist the owner with problem-solving and operations.
• Maintain organized records of patient interactions, appointments, and follow-up actions to ensure seamless continuity of care.

Requirements

• Proven experience in a office setting or healthcare environment.
• Strong knowledge of home care giving to effectively communicate with healthcare professionals and clients.
• Demonstrated ability to provide excellent hiring and scheduling of caregiver record-keeping, and data entry.
• Previous office experience with proficiency in managing multiple tasks efficiently in a fast-paced environment.
• Excellent organizational skills with attention to detail and accuracy.
• Compassionate communication skills that foster trust and reassurance with diverse patient populations.
• Ability to adapt quickly to changing priorities while maintaining professionalism under pressure.

Job Types: Part-time, Contract

Pay: $16.00 - $18.00 per hour

Work Location: In person

Salary : $16 - $18