Operations & House Manager - Castro Theatre

Position Overview:

The Operations Manager is responsible for establishing and overseeing all show and event operations at The Castro Theatre. This role requires a highly organized, proactive leader with event operations experience, strong communication skills, and a customer service mindset. The ideal candidate will ensure seamless execution of events while maintaining safety, efficiency, and an exceptional guest experience.

Key Responsibilities:

Building Operations 

• Develop and maintain the venue’s Emergency Action Plan.
• Conduct regular audits of safety and operational equipment, ensuring proper functionality, including but not limited to: 
• Security & fire alarm systems (including CCTV)
• Fire extinguishers & life safety equipment
• Ticket scanners, coat check supplies, assisted listening devices, and portable FOH furniture
• Radio & credential inventory (wristbands, lanyards, parking passes)
• Oversee procurement, installation, and maintenance of FOH equipment (e.g., chairs, ADA accommodations) with GM approval.
• Manage staff uniforms, including security jackets, usher identifiers, and pronoun pins.
• Maintain key sets for vendors and operations staff in coordination with GM.

Show & Event Operations

Manage and advance operational aspects for shows at the Castro Theatre. Coordinate advance and day of show operations with Film Programming & Rental Event Manager for all other events.

Advance:

Coordinate with the venue management team to determine advance needs for FOH Operations:

• Staff Scheduling, primary point of contact during advance for all front-of-house vendors including; security, medical, house crew, and janitorial.
• Create and maintain staffing schedules, manage deployments, and reconcile invoices.
• Oversee Guest Services, including training, checklists, and performance feedback.
• Secure necessary permits (SFMTA parking, DPW sidewalk permits).
• Attend walkthroughs and advance meetings for all events.
• Coordinate VIP programs, fan advisories, and meet-and-greets, ensuring cost recovery.

Day of Show:

Coordinate with the venue management team in all aspects of show Operations:

• Direct FOH operations, including security, medical, ushers, and janitorial teams.
• Lead emergency preparedness and coordinate responses as needed.
• Manage credentials, parking logistics, and signage placement.
• Conduct pre-show briefings for staff, covering:
• Event overview & crowd expectations
• Emergency procedures & neighborhood sensitivity
• Supervise entry lines, ticket scanning, and ADA accommodations.
• Monitor crowd flow, bar/restroom queues, and medical support (Rock Med).
• Address patron complaints, file incident reports, and provide post-show debriefs.

Department Participation:

• Support the operational needs of shows at other venues as needed
• Participate in weekly operations department meetings
• Collaborate with other department members to improve operations across all events

Abilities Required:

• Excellent interpersonal skills, highly organized
• Multitask in a busy, loud environment
• Ability to work long hours, with various personality types
• Must be able to think and react quickly and creatively in unique situations requiring professionalism and composure
• Working knowledge of venue operations
• Must maintain professionalism, courtesy and discretion around touring artists and surrounding neighborhood
• Previous venue and house management experience
• Proficient in Microsoft Office, Dropbox, G-Suite

Compensation & Benefits Package:

• Salary: $72,500 - $80,000
• Health Insurance ( includes Vision & Dental) 
• 401K  
• Paid time off (PTO) sick and vacation days 
• Life Insurance 
• FSA (flexible spending account)
• Short-term disability 
• Long-term disability 
• Employee assistance programs
• Pet Insurance
• Work from home options
• Paid holidays provided by our policy

*This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company & venue expands in the growing market. The person fulfilling this position should be flexible to accommodate the needs of the department and company.*

Another Planet Entertainment  is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events. 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.