General Manager- Another Broken Egg Cafe

About Company:

Rootstock Hospitality Group is a restaurant ownership and management company founded in 2017 by Indiana natives Andrew Vudis and Ryan Craig. Both Andrew and Ryan bring over 25 years of extensive experience in restaurant ownership, management, and operations. The name "Rootstock" was chosen to reflect the foundation and growth inherent in their approach. Just as rootstock is the underground part of a plant from which new growth emerges, our company fosters growth by working closely with all our restaurants, sharing people and ideas that lead to new development for our teams and company.

Our team is the heart of Rootstock Hospitality Group. We are deeply committed to our employees, guests, and vendors. We believe that by supporting and investing in our team, we create a positive and dynamic work environment that benefits everyone involved. Our dedication extends beyond our restaurants to the communities we serve, ensuring a genuine approach to hospitality that respects every relationship and interaction.

About the Role:

The General Manager at Another Broken Egg Cafe is responsible for overseeing all aspects of daily operations to ensure a seamless and exceptional guest experience. This role requires leadership in managing staff, maintaining high standards of food quality and service, and driving business growth through effective marketing and community engagement. The General Manager will be the key decision-maker in operational planning, financial management, and team development, ensuring that the cafe meets its performance goals. They will foster a positive work environment that encourages teamwork, accountability, and continuous improvement. Ultimately, the General Manager will uphold the brand’s reputation by delivering outstanding customer service and operational excellence across all facets of the cafe.

Minimum Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the restaurant or hospitality industry.
• Strong knowledge of restaurant operations, including food safety standards and labor laws.
• Excellent communication and interpersonal skills to effectively lead a diverse team and interact with customers.
• Demonstrated ability to manage budgets, analyze financial data, and drive profitability.
• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred but not required.

Preferred Qualifications:

• Experience managing a fast-casual or breakfast-focused restaurant concept.
• Certification in food safety management (e.g., ServSafe).
• Proficiency with point-of-sale (POS) systems and restaurant management software.
• Strong marketing and community engagement experience.

Responsibilities:

• Lead, train, and motivate the cafe team to deliver exceptional customer service and maintain operational standards.
• Manage daily operations including inventory control, scheduling, and compliance with health and safety regulations.
• Oversee financial performance by managing budgets, controlling costs, and analyzing sales reports to identify growth opportunities.
• Develop and implement marketing strategies and community outreach initiatives to increase brand awareness and customer loyalty.
• Ensure consistent quality of food and beverages by collaborating with kitchen and service staff and maintaining supplier relationships.
• Handle customer feedback and resolve issues promptly to maintain high satisfaction levels.
• Recruit, hire, and onboard new employees while fostering a positive and inclusive workplace culture.
• Coordinate with corporate leadership to align local operations with company policies and strategic goals.

Skills:

The General Manager will utilize leadership and communication skills daily to inspire and guide the team toward delivering excellent service and operational efficiency. Financial acumen is essential for budgeting, cost control, and analyzing sales trends to make informed business decisions. Operational skills are applied in managing inventory, scheduling, and ensuring compliance with health and safety standards. Customer service skills are critical for addressing guest concerns and fostering a welcoming atmosphere. Additionally, marketing and community engagement skills help in promoting the cafe and building strong local relationships that drive repeat business.