What are the responsibilities and job description for the HVAC Service Manager position at Annette Hale's Indoor Comfort Systems?
We're Hiring: Service Manager (HVAC)
Huntsville, AL | Full-Time | Department: Service | Reports to: Director of Service
For more than 25 years, Indoor Comfort Systems has been Huntsville's trusted name in heating and air conditioning. We're locally owned, rated 4.9 stars across 620 reviews, and built on one simple idea: treat people right, do excellent work, and the rest takes care of itself.
We're looking for an experienced HVAC Service Manager to join our growing Service Department. If you're looking for steady work, a company that values quality, and an opportunity to grow your career, we'd like to meet you.
Working alongside our Director of Service, you'll lead through others by coaching technicians, managing schedules, driving accountability, and continuously improving how our Service Department operates. This is a high-impact leadership role with significant autonomy and the opportunity to help shape the continued growth and evolution of our Service Department.
Our Core Values
- Teamwork
- Innovation
- Customer Centric
- Integrity
- Excellence
What You'll Do
- Lead technician development, coaching, and accountability.
- Drive recruiting, onboarding, development, and retention of Service Department team members.
- Coordinate ongoing technical and customer service training programs.
- Establish accountability for safety, productivity, quality, and customer service standards.
- Conduct performance reviews and address performance issues promptly and professionally.
- Manage daily scheduling and dispatch activities in partnership with our dispatch team.
- Optimize dispatch and departmental capacity based on call demand, technician skill sets, and business needs.
- Monitor technician utilization, response times, completion rates, and overall field productivity.
- Manage key departmental KPIs, including revenue, average ticket, conversion rates, callbacks, maintenance agreement growth, and productivity.
- Take ownership of departmental performance and profitability.
- Evaluate existing processes and systems, identify opportunities for improvement, and implement changes that enhance efficiency, effectiveness, and overall performance.
- Ensure company vehicles, tools, materials, and equipment are properly maintained and available.
- Conduct field inspections and quality assurance visits to ensure work meets company standards.
- Ensure compliance with OSHA, EPA, manufacturer requirements, and company safety policies.
- Manage escalated customer concerns and service recovery while protecting long-term customer relationships.
- Support maintenance agreement growth and identify service-generated replacement opportunities.
- Partner with the Director of Service to implement departmental initiatives and continuous improvement efforts.
What We're Looking For
- Minimum of 5 years of HVAC service experience.
- Previous supervisory or management experience preferred.
- Strong leadership, communication, and conflict-resolution skills.
- Demonstrated ability to coach and develop people while driving accountability.
- Solid understanding of residential and light commercial HVAC systems and applications.
- Strong business acumen with an understanding of departmental KPIs, productivity, revenue, and profitability.
- Ability to prioritize, organize, and execute in a fast-paced environment.
- Proficiency with service management software and Microsoft Office applications.
- Valid driver's license and an acceptable driving record.
What We Offer
- Base salary of $75,000 to $100,000 per year, based on experience.
- Quarterly bonus potential based on departmental KPIs and growth.
- BCBS medical and dental insurance.
- Company-paid vision insurance for the employee.
- Company-paid life insurance.
- 401(k) retirement plan with company match.
- Paid vacation, sick time, and holidays.
- Company vehicle with gas card.
- Company-provided laptop and iPhone.
- Ongoing training and professional development.
- A stable, growing, locally owned company where you can lead a team, improve an operation, and make a measurable impact.
Ready to Lead One of Huntsville's Leading HVAC Service Teams?
Apply today at indoorcomforthsv.com/careers or send your resume to info@indoorcomforthsv.com.
Questions? Call Sean Keohane, Director of Service at (256) 885-0430.
Annette Hale's Indoor Comfort Systems, Inc. is an Equal Opportunity Employer.
Pay: $75,000.00 - $100,000.00 per year
Work Location: In person
Salary : $75,000 - $100,000