What are the responsibilities and job description for the Bank Teller- Severna Park position at Anne Arundel Workforce Development Corporation (AAWDC)?
Description
Key Responsibilities
Skills, Knowledge and Expertise
Are you tired of feeling like “just a number”?
Join our Teller team.
At Arundel Bank you will feel like you are a member of the family. We are looking for community-minded people who enjoy helping others. With offices in Glen Burnie, Pasadena, Severna Park, and Annapolis, we have committed ourselves to personal, friendly service. We know most of our customers by name and there are no "800" numbers at Arundel Bank.
As a Teller, you will help our customers with a variety of services in the branch processing transactions.
Key Responsibilities
NOTE ABOUT LOCATION: All Tellers start their training at the Pasadena and Glen Burnie Branches but once complete, they are assigned their home branch. This could be any of our locations in Anne Arundel County.
Some of your duties will include:
- Represent the bank to the customer both in conduct and attire in a courteous, professional manner, and provide prompt, efficient, and accurate service in processing transactions.
- Process customer transactions, including deposits, withdrawals, loan payments, cash advances and transfers. Fund new customer accounts, such as deposits, checking, CDs, IRAs, etc., and assist customers with transactions (i.e., stop payments, check re-orders, payroll, and direct deposit).
- Disburse money orders and cashier checks.
- Receive checks and cash for deposit in savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and receipts transactions via on-line teller terminal.
- Receive loan payments ensuring that payments equal the amount due and all late charges, if applicable, are collected. Enter payments received into the Bank’s records via on-line terminal.
- Cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances.
- Inspects all checks, bonds, drafts, money orders, savings withdrawals, etc. to determine their negotiability.
- Assist customers with payroll and direct deposit questions; Process name and address changes; File new account signature and payroll cards.
- Cross-sell bank services, explaining such matters as the various types of accounts and products and services offered by Arundel Bank.
- Identify referral opportunities during customer interactions and submit qualified referrals to Bank business partners.
- Encode and image checks processed daily. Verify accuracy and balance transactions.
- Prepare individual daily settlement of teller cash and other transactions bringing cash drawer and settlement sheets into balance. Locate and correct discrepancies. Balance each day's transactions and verify cash totals.
- Utilize your tact and experience-based knowledge to research and resolve customer inquiries and account issues, and by explaining specific policies and products.
- Other duties as assigned.
- Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
- Responsible for applying all the regulatory requirements during the performance of the job duties as assigned.
- Complete all annual required BSA and other bank compliance training timely.
Skills, Knowledge and Expertise
- High school diploma or GED.
- At least 1 year of cash handling experience.
- Knowledge of Bank policies and procedures preferred.
- Excellent organizational, analytical, and problem-solving skills.
- Excellent verbal, written, telephone and interpersonal communication skills.
- A strong service orientation and ability to learn and cross-sell our products and services.
- Excellent math ability and attention to detail.
- Proficient in use of PCs, Word, Excel, Outlook, and the Internet.
- Ability to function in a branch environment and utilize standard office equipment such as a PC, fax, copier, telephone, etc.
- Ability to lift to 25 lbs. (i.e., coin bags & trays).
- Some travel may be required.
- Ability to work 37 hours per week. Additional Saturday hours required
Salary : $16 - $22