Support Specialist: Information Security

Position SummaryTitle Code

Support Specialist: Information Security

Job Summary

Conducts vendor contract information technology security reviews, evaluates risks, and provides recommendations to management for informed decision-making. Additional responsibilities include serving on IT project teams and committees, assisting the Information Security team with daily operational tasks and projects, and drafting reports and communications for internal and external stakeholders. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively across technical and administrative teams in a K–12 environment.

Additional Work Days/Hours

Based on the assignment, the following additional work days and/or hours may be required as needed:

• Ability to work flexible schedules
• Emergencies
• Evenings/Nights
• Extended hours
• Holidays
• Inclement weather conditions
• On call
  
  

Essential Duties/Responsibilities

• Works with the IT Security team and managed Security Operations Center to investigate potentially compromised accounts, devices and systems.
• Assists with cybersecurity investigations and audits and develops associated reports.
• Assist with reviews of vendor contracts and STA/MOI requests to ensure compliance with all board policies, local and legal regulatory mandates.
• Assists with documenting, tracking and remediating issues found in white-hat network vulnerability and penetration tests and audits.
• Assists with developing and implementing cybersecurity standard operating procedures and tools based on industry best practices.
• Conducts training sessions on proposed cybersecurity solutions, procedures, and emerging technologies.
• Perform other tasks as assigned by the Manager: Information Security.
• Performs other related duties as assigned within the same classification or lower.
  
  

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Associate's Degree in Computer Science or related field of education from a regionally accredited community college required.
• Bachelor's Degree in Computer Science or related field of education from a regionally accredited college or university preferred;
  
  

Experience

• Three (3) years experience as a professional system, network or security administrator or equivalent required.
• One (1) year experience in securing local and cloud-hosted systems technologies. Familiar with Microsoft operating systems, Microsoft Active Directory, Microsoft Hyper-V server virtualization and PowerShell scripting preferred;
• One (1) year experience with firewall, intrusion detection and prevention technologies preferred;
  
  

Knowledge, Skills, Abilities And Other Characteristics

• Demonstrated knowledge of current data privacy laws related public school systems.
• Demonstrated experience using system and network penetration testing and vulnerability scanning tools.
• Demonstrated experience performing confidential IT security-related investigations and audits.
• Demonstrated experience developing and executing scripts.
• Working knowledge of current Children's Internet Protection Act (CIPA) , Children's Online Privacy Protection Act (COPPA) , Family Educational Rights and Privacy Act (FERPA), and Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Demonstrated project management experience.
• Demonstrated ability to work effectively within a team environment.
• Excellent oral and written communication skills.
• Ability to organize and manage multiple assignments with concurrent time sensitive deadlines.
• Ability to maintain confidentiality in all security-related matters.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).
  
  

Licenses and Certifications

Employee must retain active licenses, certifications, and enrollment as a condition of employment.

• Hold or be eligible for Position appropriate Microsoft or Cisco Security certification preferred.
• Hold or be eligible for Certified Ethical Hacker (CEH) issued by EC-Council preferred.
• Hold or be eligible for Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required; and
• Daily access to reliable transportation.
  
  

Driving Requirements

• N/A
  
  

Career Ladder Requirements

Qualification Requirements for Employment in Higher Grade as a New Hire or Transfer requires:

• Two (2) additional years successful experience required.
• Certified Ethical Hacker (CEH) issued by EC-Council required.
  
  

Eligibility for Consideration for Advancement from Lower Grade to Higher Grade requires:

• Two (2) years continuous successful experience in the position at the Lower Grade level.
• Mastery of all responsibilities and duties of the position.
• Evidence of completion of additional training that may be recommended by supervisor and/or participation in approved professional development programs or courses, approved in advance by the supervisor. Successful completion of a minimum of one professional development within the last two years is required. Successful completion of job specific professional developments identified on the job description, performance evaluations and/or the supervisor’s documented recommendation are required.
• Achievement of identified goals as they relate to the needs of the district and as established by the supervisor.
• Consistent maintenance of an effective and orderly work environment.
• Consistent compliance with general office procedures such as standards contained in the AACPS Employee Handbook; demonstration of discretion and excellent customer service; regular and punctual attendance; and building dress code, including wearing AACPS ID badge.
• Above Satisfactory overall job performance for the two most recent consecutive years of Probationary and Performance Ratings. Probationary Ratings completed after January 2, 2024 will be accepted.
• Letter of Recommendation written by the supervisor.
  
  

Additional Requirements for Advancement from Lower Grade to Higher Grade requires:

• Certified Ethical Hacker (CEH) issued by EC-Council required.
  
  

LEADERSHIP ROLE

• N/A
  
  

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Standing: over 2/3 of the time
• Walking: over 2/3 of the time
• Sitting: under 1/3 of the time
• Using hands to handle or feel: between 1/3 and 2/3 of the time
• Pinching (fine motor skills): under 1/3 of the time
• Wrist deviation: between 1/3 and 2/3 of the time
• Keyboarding: under 1/3 of the time
• Pushing: under 1/3 of the time
• Pulling: under 1/3 of the time
• Reaching (with hands and/or arms): between 1/3 and 2/3 of the time
• Climbing (Ascend/Descend): between 1/3 and 2/3 of the time
• Balancing: between 1/3 and 2/3 of the time
• Stooping: between 1/3 and 2/3 of the time
• Kneeling: under 1/3 of the time
• Crouching: under 1/3 of the time
• Crawling: under 1/3 of the time
• Bending: between 1/3 and 2/3 of the time
• Twisting: between 1/3 and 2/3 of the time
• Squatting: under 1/3 of the time
• Talking: under 1/3 of the time
• Hearing: under 1/3 of the time
• Smelling: under 1/3 of the time
• Repetitive Motions: under 1/3 of the time
• Eye/Hand/Foot Coordination: between 1/3 and 2/3 of the time
• As required by the duties and responsibilities of the position.
  
  

Vision

The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

• No special vision requirements
  
  

Work Environment

Location

• Office, school or similar indoor environment: over 2/3 of the time
• Outdoor environment: under 1/3 of the time
• Street environment (near moving traffic): under 1/3 of the time
• Confined space: under 1/3 of the time
  
  

Exposure

• Wet or humid conditions (non-weather related): under 1/3 of the time
• Extreme cold (below 32 degrees): under 1/3 of the time
• Work near moving mechanical parts: between 1/3 and 2/3 of the time
• Work in high, precarious places: between 1/3 and 2/3 of the time up to 40 feet on vertical ladder/scaffolding
• Fumes or airborne particles: between 1/3 and 2/3 of the time
• Toxic or caustic chemicals, substances, or waste: under 1/3 of the time
• Risk of electrical shock: under 1/3 of the time
• Vibration: under 1/3 of the time
  
  

Noise Level

• Moderate: between 1/3 and 2/3 of the time
  
  

Weight & Force

Lifting and carrying requirements

• Up to 50 pounds: under 1/3 of the time
  
  

Travel Requirements

• N/A
  
  

JOB INFORMATION

Approved Date: 12/1/2025 Established Date: 2/1/2023 Title Code: B05812 Title: SPECIALIST SUPPORT: INFORMATION SECURITY Alternate Title: Support Specialist: Information Security Reports to Generic: Manager Reports to Specific: MANAGER: INFORMATION SECURITY

ORGANIZATION

Division: Technology Business Unit: Technology Information Security & Operations Department: Negotiated Agreement:

HR JOB INFORMATION

Unit: V Days Worked: 260 FLSA Exemption Status: Exempt Grade:

PG03;PG04

Click HERE to view Terms of Employment, Benefits and Salary Scale. Scroll down to locate (Unit 5 – Professional Staff).

Essential Job: Months Worked: 12 Hours Worked: 8 Job Family: Information Technology Sub-Function: Information Security

VR# 26073