What are the responsibilities and job description for the Management Aide - AGING position at Anne Arundel County Office of Personnel?
Position Description
This posting will be used to fill a full-time, permanent position in the Department of Aging and Disabilities with Anne Arundel County.
This work involves para-professional administrative support. Includes providing support and assistance to management personnel and supervising lower-level office support employees. Most personal contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, and non-profit and private sector organizations. The purpose of the contacts are to coordinate or carry out program assignments in a cooperative nature towards mutual goals. Some employees in this class of work meet with the public to assist in providing direct public assistance.
NATURE OF AND VARIETY OF WORK
A distinguishing characteristic of this class is that an employee in this class utilizes knowledge of subject-matter administrative areas or program functions, or regulations and procedures in carrying out a variety of related support activities in one or more programs. Assignments involve the use of office automation equipment and appropriate software applications. The employee working in a supervisory capacity must supervise at least two full-time employees. If the employees supervised are part-time, seasonal, or temporary, the number of employees supervised may be determined by calculating full-time equivalent positions. The employee independently plans and carries out work, obtains necessary data or information, and selects appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. The employee uses judgment in locating, selecting, and applying guidelines, references, and procedures to fit specific situations and exercises resourcefulness in adapting operating procedures to accommodate changes or special conditions. The work involves a range of repetitive issues requiring the employee to identify and analyze a variety of conditions and factors that impact the accuracy, reliability, or acceptability of further program processes or program activities. The work is primarily sedentary, performed in an office environment, and presents no significant hazards.
Examples Of Duties And Knowledge, Skills And Abilities
Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Compiles, organizes, and/or reconciles and analyzes data from various sources to maintain a variety of reports or databases on program services and activities; prepares reports of varying dimensions and complexity and maintains statistics and/or databases on information relating to program services, activities, or participants; creates and maintains files and records in support of the program.
Analyzes, evaluates, and makes recommendations intended to improve the efficiency, effectiveness, and productivity of programs.
Performs data entry and uses computer and applicable software applications to prepare records, documents, notices, reports, tables, and correspondence.
Performs administrative tasks to facilitate the operation to include database applications, reviewing documentation for accuracy/completeness and preparing correspondence.
Provides administrative and technical staff support to boards and committees, applicants, and other agencies, and responds to inquiries from the general public to define, interpret, and/or explain regulations and requirements.
Tracks and/or monitors the status of a client population in support of program activities.
Reviews work of supervised lower-level office support employees or employees determined by calculating full-time equivalent positions.
Establishes and maintains files and records in support of the program.
Performs related duties as required.
Knowledge, Skills, And Abilities
Knowledge of the program area associated with the Department of Aging and Disabilities .
Knowledge of County policies and procedures, supervisory principles and practices, and office methods and procedures.
Ability to operate computers and applicable software; automated office equipment and other related equipment necessary to efficiently accomplish work.
Ability to obtain the necessary data and information needed to accomplish required work assignments; analyze data from various sources to compile reports and other work products; prepare reports; and maintain accurate filing/records systems.
Ability to supervise the work of assigned office support staff and maintain effective working relationships with others.
Ability to operate computer equipment and software applications related to program assignment.
Ability to communicate effectively, both verbally, and in writing.
Ability to deal tactfully, effectively, and equitably with people.
Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
Minimum Qualifications
Education: Completion of an associate degree from an accredited college or sixty (60) college credits from an accredited college.
Experience: Two (2) or more years of paraprofessional experience in in supporting a program/specialization area directly related to the assignment of the position.
Note: Completion of an associate degree from an accredited college or sixty (60) college credits from an accredited college may be substituted for four (4) years of professional experience in supporting a program/specialization area directly related to the assignment of the position, for a total of six (6) years of experience.
Supplemental Qualifications
Preference will be given to candidates with the following:
This posting will be used to fill a full-time, permanent position in the Department of Aging and Disabilities with Anne Arundel County.
This work involves para-professional administrative support. Includes providing support and assistance to management personnel and supervising lower-level office support employees. Most personal contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, and non-profit and private sector organizations. The purpose of the contacts are to coordinate or carry out program assignments in a cooperative nature towards mutual goals. Some employees in this class of work meet with the public to assist in providing direct public assistance.
NATURE OF AND VARIETY OF WORK
A distinguishing characteristic of this class is that an employee in this class utilizes knowledge of subject-matter administrative areas or program functions, or regulations and procedures in carrying out a variety of related support activities in one or more programs. Assignments involve the use of office automation equipment and appropriate software applications. The employee working in a supervisory capacity must supervise at least two full-time employees. If the employees supervised are part-time, seasonal, or temporary, the number of employees supervised may be determined by calculating full-time equivalent positions. The employee independently plans and carries out work, obtains necessary data or information, and selects appropriate methods and procedures to accomplish work. Problems encountered in carrying out assignments are resolved in accordance with office policies and accepted practices. The employee uses judgment in locating, selecting, and applying guidelines, references, and procedures to fit specific situations and exercises resourcefulness in adapting operating procedures to accommodate changes or special conditions. The work involves a range of repetitive issues requiring the employee to identify and analyze a variety of conditions and factors that impact the accuracy, reliability, or acceptability of further program processes or program activities. The work is primarily sedentary, performed in an office environment, and presents no significant hazards.
Examples Of Duties And Knowledge, Skills And Abilities
Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Compiles, organizes, and/or reconciles and analyzes data from various sources to maintain a variety of reports or databases on program services and activities; prepares reports of varying dimensions and complexity and maintains statistics and/or databases on information relating to program services, activities, or participants; creates and maintains files and records in support of the program.
Analyzes, evaluates, and makes recommendations intended to improve the efficiency, effectiveness, and productivity of programs.
Performs data entry and uses computer and applicable software applications to prepare records, documents, notices, reports, tables, and correspondence.
Performs administrative tasks to facilitate the operation to include database applications, reviewing documentation for accuracy/completeness and preparing correspondence.
Provides administrative and technical staff support to boards and committees, applicants, and other agencies, and responds to inquiries from the general public to define, interpret, and/or explain regulations and requirements.
Tracks and/or monitors the status of a client population in support of program activities.
Reviews work of supervised lower-level office support employees or employees determined by calculating full-time equivalent positions.
Establishes and maintains files and records in support of the program.
Performs related duties as required.
Knowledge, Skills, And Abilities
Knowledge of the program area associated with the Department of Aging and Disabilities .
Knowledge of County policies and procedures, supervisory principles and practices, and office methods and procedures.
Ability to operate computers and applicable software; automated office equipment and other related equipment necessary to efficiently accomplish work.
Ability to obtain the necessary data and information needed to accomplish required work assignments; analyze data from various sources to compile reports and other work products; prepare reports; and maintain accurate filing/records systems.
Ability to supervise the work of assigned office support staff and maintain effective working relationships with others.
Ability to operate computer equipment and software applications related to program assignment.
Ability to communicate effectively, both verbally, and in writing.
Ability to deal tactfully, effectively, and equitably with people.
Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
Minimum Qualifications
Education: Completion of an associate degree from an accredited college or sixty (60) college credits from an accredited college.
Experience: Two (2) or more years of paraprofessional experience in in supporting a program/specialization area directly related to the assignment of the position.
Note: Completion of an associate degree from an accredited college or sixty (60) college credits from an accredited college may be substituted for four (4) years of professional experience in supporting a program/specialization area directly related to the assignment of the position, for a total of six (6) years of experience.
Supplemental Qualifications
Preference will be given to candidates with the following:
- Preference will be given to candidates with two (2) or more years of experience in program and activity coordination for older adults in a human services environment.
- Experience working with programs funded under the Older Americans Act (OAA), including an understanding of Title III service categories and associated reporting requirements.
- Familiarity with federal and state grant data reporting standards, such as those required by the Maryland Department of Aging and the Administration for Community Living (ACL).
- Proficiency with client management or human services databases, such as Apricot 360, WellSky, SAMS, or similar systems used for data entry, reporting, and performance tracking.
- Ability to enter, review, and validate client and service data to ensure accuracy, completeness, and compliance with program guidelines.
- Skill in identifying and correcting data inconsistencies by collaborating with program staff to resolve errors in a timely manner.
- Understanding of data elements, performance measures, and outcome indicators used in OAA-funded programs and other aging or health promotion initiatives.
- Ability to generate, interpret, and summarize reports for internal monitoring, grant reporting, and quality assurance purposes.
- Strong attention to detail and proficiency in using Google Sheets, Microsoft Excel, and other data analysis tools for tracking and verification.
- Experience with data quality assurance standards and processes 11. Ability to create training materials and facilitate user training for individuals of varying technological proficiency.