What are the responsibilities and job description for the Customer Service Representative position at Anne Arundel Community College?
Job Overview
Anne Arundel Community College is seeking a highly motivated Customer Service Representative to join our team. As a key member of the Enrollment Services Division, you will be responsible for providing exceptional customer service to students, faculty, and staff via phone, email, and web chat.
Responsibilities
• Transact business with the college on behalf of the caller using various college information systems
• Confirm status of in-process transactions such as transcript requests, financial aid status, or registration over the phone
• Assist students in making academic advising appointments
• Participate in training and meet call standards, goals, and metrics
Requirements
• High school diploma or GED
• Minimum of two years of customer service experience
• Strong customer service, interpersonal, verbal, and written communication skills required
Benefits
The successful candidate will receive a comprehensive benefits package including pay dates on the 7th and 22nd of each month, flexible scheduling, and opportunities for professional growth and development.
Anne Arundel Community College is seeking a highly motivated Customer Service Representative to join our team. As a key member of the Enrollment Services Division, you will be responsible for providing exceptional customer service to students, faculty, and staff via phone, email, and web chat.
Responsibilities
• Transact business with the college on behalf of the caller using various college information systems
• Confirm status of in-process transactions such as transcript requests, financial aid status, or registration over the phone
• Assist students in making academic advising appointments
• Participate in training and meet call standards, goals, and metrics
Requirements
• High school diploma or GED
• Minimum of two years of customer service experience
• Strong customer service, interpersonal, verbal, and written communication skills required
Benefits
The successful candidate will receive a comprehensive benefits package including pay dates on the 7th and 22nd of each month, flexible scheduling, and opportunities for professional growth and development.
