What are the responsibilities and job description for the Front Office Receptionist position at Annapolis Family Medicine?
Front Office ReceptionistAnnapolis Family Medicine is a privately owned and operated primary care practice that has proudly served the Annapolis community for more than 10 years. If you want an employer who truly cares about you, we'd love to meet you.
We are hiring a full-time Front Office Receptionist to be the welcoming first and last face of our practice. This is a busy, fast-paced role, and multitasking is key.
- Schedule: Monday–Friday, 8:00 am – 5:00 pm
Key Responsibilities:
Patient Experience
- Greet patients warmly and check them in and out efficiently
- Collect co-pays, balances and payments, and schedule follow-up appointments
- Assist patients with questions and needs, with kindness and professionalism
- Keep the waiting room and front desk clean, organized and welcoming
Phones and Communication
- Answer a high volume of calls, schedule appointments, and route messages and requests accurately
- Manage patient flow so the schedule stays on track
Administrative Duties
- Verify insurance eligibility and benefits before visits
- Obtain insurance authorizations and process referrals
- Handle medical record requests and releases in compliance with HIPAA
- Update patient demographics, insurance information and documents in the EMR
- Scan, file and organize documents and paperwork
Team Support
- Work closely with providers and clinical staff to keep the back office running efficiently and effectively
- Pitch in wherever needed to keep a busy office moving
Qualifications Required:
- Prior experience in a medical office or healthcare setting
- Strong multitasking and organizational skills in a busy, fast-paced environment
- Excellent customer service and communication skills, in person and by phone
- Working knowledge of insurance verification, authorizations and referrals
- Reliable, punctual and professional, with a positive, team-first attitude
- Ability to maintain patient confidentiality and follow HIPAA guidelines
Preferred:
- Experience with an EMR system and scheduling software
- Basic computer skills, including Microsoft Office or similar
- High school diploma or equivalent
Why You'll Love Working Here:
- A privately owned practice with a small, family feel
- An employer who genuinely cares about you and your growth
- A respected practice with loyal patients and a 10 year reputation in the community
- Competitive pay
- Generous PTO
- Retirement benefits
How to Apply:
Send your resume to our Office Manager, Stephanie at StephanieF@AnnapolisFamilyMedicine.org.
Annapolis Family Medicine is an equal opportunity employer.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $18 - $24