What are the responsibilities and job description for the Sales Associate position at Ann Taylor?
Company Description Ann Taylor is a modern apparel brand known for timeless, tailored styles designed to support customers in both professional and everyday moments. Rooted in American sportswear heritage, the company focuses on sophisticated design, quality, and fit while delivering exceptional in-store experiences. Ann Taylor places associates at the center of its culture, emphasizing empowerment, support, growth, and inclusion. Team members have access to industry leaders, development tools, and career paths across stores, distribution centers, and corporate roles.
Role Description The Sales Associate role at Ann Taylor in Natick, MA is a part/time position responsible for delivering a welcoming, high-quality experience to every guest. Day-to-day activities include greeting customers, understanding their style needs, and offering personalized product recommendations to support work and everyday wardrobes. The Sales Associate helps maintain visual standards, replenishes and organizes merchandise, and keeps the sales floor and fitting rooms clean and inviting. This role also includes operating the point-of-sale system, processing transactions and returns, handling special orders, and supporting store promotions. Sales Associates collaborate closely with team members and leaders, follow store policies and procedures, and contribute to a positive, inclusive work environment focused on achieving sales goals and building customer loyalty.
Qualifications
- Strong customer service and interpersonal skills, with the ability to engage guests, build rapport, and provide personalized styling support.
- Sales and retail skills, including experience with product recommendation, add-on selling, and meeting individual or team performance goals.
- Basic point-of-sale and cash-handling skills, with comfort using retail systems to process sales, returns, and exchanges accurately.
- Teamwork and communication skills, with the ability to collaborate with diverse colleagues and follow direction from store leadership.
- Flexibility to work a part-time schedule, including evenings, weekends, and holidays as needed.
- Interest in fashion and styling, with a keen eye for fit, trends, and brand aesthetics.
- Prior retail or customer-facing experience is beneficial but not required; willingness to learn and grow is essential.