What are the responsibilities and job description for the Assistant Manager position at Ann Taylor?
Company Description Ann Taylor is a modern apparel brand that offers timeless, tailored style designed to support customers in their professional and everyday lives. Rooted in American sportswear heritage, the company focuses on sophisticated design, high-quality fabrics, and an exceptional fit. Teams across the business take pride in creating outstanding guest experiences while delivering styles that reflect Ann Taylor’s signature aesthetic. The company fosters a culture of empowerment, inclusion, and growth, providing associates with access to industry leaders, tools to build skills, and meaningful career development opportunities across stores, distribution centers, and corporate offices. Associates enjoy supportive benefits and year-round apparel discounts that help them show up with confidence every day.
Role Description The Assistant Manager is a full-time, on-site role based in Marysville, WA, responsible for supporting the Store Manager in driving sales performance and delivering a premium guest experience. This role helps lead daily store operations, including opening and closing procedures, visual merchandising execution, and adherence to company policies and standards. The Assistant Manager coaches and supports store associates, providing guidance on customer service, styling, product knowledge, and selling behaviors to ensure a welcoming, inclusive environment. Day-to-day tasks include monitoring sales metrics, assisting with scheduling and workload planning, overseeing inventory processes such as shipment, replenishment, and loss prevention, and helping resolve guest issues promptly and professionally. The role also contributes to recruiting, onboarding, and training team members, while actively modeling Ann Taylor’s brand values and expectations on the sales floor.
Qualifications
- Possess strong retail leadership and people management skills, including team coaching, performance feedback, and conflict resolution.
- Demonstrate customer service and clienteling abilities, such as building relationships, providing personalized styling support, and handling escalated concerns with professionalism.
- Have experience with store operations, including cash handling, inventory management, visual merchandising, and loss prevention practices.
- Show proficiency in sales and business acumen, including understanding KPIs, meeting sales goals, and using reports to inform decisions.
- Exhibit effective communication and collaboration skills, with the ability to work cross-functionally and support an inclusive, respectful team environment.
- Bring strong organizational and time-management skills, with the ability to prioritize tasks and maintain attention to detail in a fast-paced setting.
- Comfortable using point-of-sale systems and basic computer applications; ability to learn new retail technology and tools as needed.
- Previous supervisory or key holder experience in retail or customer-facing environments is highly preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
- High school diploma or equivalent required; additional education in business