What are the responsibilities and job description for the Technical Assistant position at Ann Arbor Public Schools?
- Associates Degree or certification in a computer related field preferred
- ACHDS, ACTC, ACMT, MCP, A Certification or equivalent experience preferred
- Familiarity with MacOS, iOS, Windows, & ChromeOS
- Familiarity with MDM software (Jamf Pro, Jamf Schools, Google Admin Console)
- Experience providing first level technical support as it relates to district technology
- Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals, both on standalone and network systems
- Ability to solve problems efficiently and produce a viable solution
- Understanding of networking concepts
- Experience working with wireless technologies
- Experience with troubleshooting sound systems
- Commitment to provide exceptional customer service to all stakeholders
- Ability to work effectively with staff and students at their skill levels
- Effective communication, problem solving, multi-tasking, and organizational skills
- Capacity to thrive in a team-oriented environment
- Ability to train and support staff and students in the use of educational technologies
- Ability to adapt and learn new technologies needed to support staff and students
- Excellent interpersonal skills
- Self-directed, self-motivated and ability to work with interruptions
- Show attention to detail and follow through
- Have a willingness to continue to renew and add certifications
- Have a high level of personal integrity and sensitivity to confidential information
- Such alternatives to the above qualifications as the Board of Education may find appropriate and acceptable
- Provide support to ITD staff that work at the building level. This support may include the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems
- Work closely with the mobile device team to set projects and priorities
- Monitor the daily status of technology in assigned support area
- Oversee the in-house chromebook repair process and help maintain the repair swap fleet of devices
- Participate in technical system implementations as needed
- Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed
- Troubleshoot software and hardware problems and provide minor hardware repairs
- Troubleshoot basic network problems such as switches, cards, cabling and software
- Provide support for administrative and instructional software applications
- Install software and hardware upgrades
- Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors
- Install and troubleshoot operating systems and applications for MacOS, Windows, and Chromebooks
- Troubleshoot and work with team leads fix printing, wireless, switching, networking, sound, copier and phone-related issues
- Attend training sessions and technology staff meetings
- Ability to flex hours in the evening or weekends as needed for support
- Be willing to travel between buildings
- Write technical instructions
- Assist with warehouse organization
- Other duties as assigned
JobID: 14989
Position Type:
Technology
Technology
Date Posted:
6/26/2023
6/26/2023
Location:
Balas Administration Building
Balas Administration Building
District:
Ann Arbor Public Schools - website
Ann Arbor Public Schools - website
POSITION TITLE: Technical Assistant (12 month)
LOCATION: Technology Department, Balas Administration Building
FTE: 1.0
SALARY: Based on experience, please see the AFSCME TSP Salary Schedule for more details https://www.a2schools.org/Page/1722
REPORTS TO: Executive Director of Instructional Technology
SUMMARY
Provide district level technical support to faculty, staff and students in the use of all district technology. This will include working closely with the mobile device team on projects and overseeing the chromebook repairs process for the district's 1:1 chromebook fleet.
Provide district level technical support to faculty, staff and students in the use of all district technology. This will include working closely with the mobile device team on projects and overseeing the chromebook repairs process for the district's 1:1 chromebook fleet.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION & EXPERIENCE
JOB RESPONSIBILITIES
This is a full time position requiring regular and reliable attendance on site to successfully perform the essential functions of this job.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Other Skills & Abilities
Work with parents and children of diverse cultural backgrounds
Develop effective working relationships with students, staff, and the school community
Perform duties with awareness of all district requirements and Board of Education policies
Ability to operate a personal computer and Word, Excel and database programs
Other Skills & Abilities
Work with parents and children of diverse cultural backgrounds
Develop effective working relationships with students, staff, and the school community
Perform duties with awareness of all district requirements and Board of Education policies
Ability to operate a personal computer and Word, Excel and database programs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. Occasionally the employee will bend or twist at the neck more than the average person. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes of books and AV carts. Specific vision abilities required by this job include close vision such as reading handwritten or typed material, and the ability to adjust focus. The position required the individual to meet multiple demands from several people and interact with the public and staff.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is acceptable to this particular environment. The noise level can vary depending upon daily activity but will still remain within the acceptable noise level range. The employee continuously is interacting with the public, staff and students. The employee frequently will be required to meet multiple demands from several people.
Method of Application
All applicants must apply online at a2schools.org >> District Links >> Job Postings
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