What are the responsibilities and job description for the Patient Counselor position at AnMed?
Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:
To provide exceptional and compassionate care to all we serve.
AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.
Register/admit patients in the hospital system. Obtain signatures for required documents and scan into electronic record. Verify insurance benefits for admissions and initiate authorization/precertification as required for both admissions and OP registrations. Identify any co-pays or deductibles and initiate up-front collections process. Work Bed-Control room.
Duties & Responsibilities
- Ensure a patient has a valid Outpatient order or admit reservation.
- Register/admit patient by obtaining accurate demographic and insurance information.
- Have appropriate forms signed and scan into electronic medical record (HPF/HBF).
- Distribute appropriate information to patients: HIPPA privacy information, Admission packet, etc.
- Place ID band on all patients after confirming hospital identifiers: patient name and date of birth.
- Direct patient to appropriate department/nursing unit or arrange transport as required.
- Verify insurance benefits and eligibility on all admissions by checking: Medicare CWF, Medicaid web sites, Recondo, private payer web sites and/or VRU, etc.
- Identify any co-pays, deductibles and out-of-pocket amounts.
- Initiate up -front cash collections for both Inpatient and Outpatient accounts.
- Assist self-paying patients by identifying programs they may qualify for including Medical Assistance, Medicare disability, Crime Victims, etc.
- Refer to hospital financial counselors as needed.
- Initiate precertification for admissions by entering information into the Insurance carrier web site or notifying them via telephone.
- For outpatients, verify precertification has been completed by checking AS400 or Tempus.
- Contact UM precept nurse or insurance company directly when needed.
Qualifications
- High school diploma or GED.
- Basic general office skills.
- Good interpersonal and communication skills.
Preferred Qualifications
- Computer experience including data entry, internet use.
- Medical terminology and prior insurance experience.
Benefits*
- Medical Insurance & Wellness Offerings.
- Compensation, Retirement & Financial Planning.
- Free Financial Counseling.
- Work-Life Balance & Paid Time Off (PTO).
- Professional Development.
- For more information, please visit: anmed.org/careers/benefits
*Varied benefits packages are available for positions with a 0.6 FTE or higher.