What are the responsibilities and job description for the Medical Front Desk Receptionist - Podiatry position at Ankle & Foot Center Of Lake County?
Job description
As a Medical Front Desk Receptionist, you will be responsible for providing clerical, administrative and phone support for our Podiatry practice. We are looking for a self-starter with a positive team player, excellent customer service skills, insurance verification and positive attitude. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Answering multiple phone lines, directed calls, managed and maintained the office voicemails
- Data entry of new patient demographic information, past medical history, etc. into EHR
- Check in and check out the patient through the office EMR system (ModMed)
- Strong knowledge of insurance eligibility, authorizations, copays, co-insurance, deductibles and self-pay pricing
- Have knowledge of the insurances accepted in the office
- Collect copays and deductibles at the time of service and balance at the end of the visit
- Call patient to schedule appts when needed for follow up
- Scan, update information into patient information
- Assist doctor and back office as needed
- Provide basic and accurate information in-person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Skills:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Strong experience in insurance authorizations, benefits and eligibility
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize task
Experience:
- Medical Receptionist Customer service: 1 year (Preferred)
- Medical Terminology: 1 year (Preferred)
- Podiatry: 1 year (Preferred)
- Knowledge ModMedn EMR is a plus
Work Location: One location (Not Remote)
Job Type: Full-time