Field Application Engineer

Why join us:

Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life. Founded in 2011, we are committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world. We've brought our products to 100 countries and regions with more than 140 million users and a revenue of 2 billion USD in 2022.

Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, home security and other categories, bringing leading products with technological charm and 1400 intellectual property rights to the market, to ensure that our products continue to be popular.

Today, we have 4000 employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East and the proportion of R&D personnel up to 50%. We are always looking for top talent like you to join us!

For more information, please visit: https://us.anker.com/

Overview:

We're seeking a Field Applications Engineer to join our Anker SOLIX team. In this role, you'll be the go-to technical expert for customers during installation and service of Anker SOLIX E1 & X1 systems. You'll provide both on-site support to ensure our solutions are deployed successfully and perform at the highest level.

Key Responsibilities:

• Support customers and installers with real-time technical consultation during system installation.
• Perform on-site services, including setup, troubleshooting, and maintenance of SOLIX systems.
• Respond to technical inquiries via phone, email, and site visits, delivering timely solutions.
• Partner with internal engineering teams to resolve escalations and improve product performance.
• Document customer feedback and service reports to inform product improvements.
• Assist the project team in conducting beta testing with pilot users during new product introduction period.
• Deliver technical training on products to regional installation and service teams.

Qualifications:

• Ability to travel frequently for customer site support.
• Technical background in electrical engineering, renewable energy systems, or related fields.
• Hands-on experience with installation, commissioning, or servicing of energy storage/charging products preferred.
• Strong problem-solving skills and ability to work independently in the field.
• Excellent communication skills to provide clear, professional support both remotely and on-site.

Perks of Benefits:

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

• 10 Days Company Recognized Holidays
• Paid time Off - up to 15 Days
• 401(k) and company match
• Medical & Dental & Vision Insurance Coverage
• Donation Match
• Employee Assistant Program

【For Pay Transparency】Compensation Description (annually)

The salary range for this position in the selected city is $69,000 - $80,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/ incentives/ restricted stock units.

Anker Innovations is committed to a diverse and inclusive workplace. Anker Innovations is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Please contact hr-recruit@anker-in.com if you have any questions.