Animal Services Representative (Spanish Speaker)

Salary: $16.60 - $19.50 per hourSummary:The Animal Services Representative is responsible for the front-desk customer service experience at the Animal Welfare League of Arlington. This is a full-time position with weekend, holiday and evening shifts. This position provides resources and information regarding owner surrenders, return to owners, wildlife issues, and general questions from the public. This position will also have the opportunity to cross train and work in Shelter Operations (Adoptions, Behavior, Animal Care) working hands-on with the animals.This is a full-time, on-site position with an hourly range of $16.60$19.50, depending on experience. The schedule includes evenings, weekends, holidays, and other non-standard hours as needed.Responsibilities include the following however other duties may be assigned:General DutiesProvide high quality customer service; work to create a positive experience for all visitors in person, by phone and through emailProvide resources off-site and on-site to community members and their petsAbility to safely work with all type of animals including domestic and contained wildlife animalsCross train in other shelter operation (Adoption, Behavior, and Animal Care) to learn and help when neededEnter data as requested to track programsAnimal Services DeskMaintain lost and found animal reports, checking dailyProvide information to clients on animal guardianship, animal care and local ordinancesProvide resources for community members and their pets including: low-cost clinics, pet pantry clients, rehoming options and information about our other programsCreate receipts and process payments accurately, following departmental protocolsMaintain a clean, organized work space (this may include filing paperwork, sorting donations and light daily cleaningVaccine ClinicsProvide on and off site support for vaccine clinics and community events as neededEnter client information to maintain recordsWork with Veterinarians and Vet Techs for an optimally run clinicAssist with set up(pre clinic) and take down(post clinic)Pet PantryStock and track Pet Pantry with food and suppliesBag and label food for distributionParticipate in on and offsite distributionsProvide feeding and care instructions for clientsSupervisory Responsibilities:None however this position will interact with, train and engage volunteers as well as participate in ongoing educational opportunities for staff, volunteers and the communityQualifications:Education / Licenses / Certifications:Minimum of High school diploma or equivalent.Valid drivers license and clean driving record.Experience:Experience in a customer/client focused professional environmentLanguages:Ability to communicate in both English and Spanish is requiredKey Skills:Strong communication and decision-making abilities, with a focus on maintaining a polite and professional manner in all interactions.Excellent interpersonal, listening, and conflict-resolution skills.Ability to stay calm, composed, and positive in stressful, sensitive, or emergency situationsCommitment to fear-free handling and training methods for animals.Ability to manage multiple projects, set priorities, and meet deadlines while balancing various responsibilities.Strong problem-solving skills, with a creative, forward-thinking approach to challenges.Ability to work both independently and collaboratively with a variety of individuals and teams.Energetic, hardworking, and a team player who thrives in a fast-paced, ever-evolving environment.Strong computer literacy, including proficiency with Microsoft Office, Google Suite, and the ability to learn and use shelter databases.Ability to handle confidential and sensitive information with discretion.Requirements:Have a passion for the mission and a deep commitment to the goals of the organizationFlexible Schedule: Ability to work evenings, weekends, holidays, non-standard hours, and overtime as needed.Typical physical & mental demands:Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions. Must be comfortable around dogs, cats, small companion animals, reptiles, amphibians and wildlife.Vaccination requirement:Upon hire, employees will be required to receive rabies prophylaxis and tetanus vaccinations.Benefits:We offer premium medical benefits, dental and vision insurance; separate vacation and sick time accruals, 12 annual paid holidays plus 3 annual floating holidays; and flexible working hours for qualified positions. After 2 years of employment, employees qualify for a retirement contribution of 7%. This position also qualifies for the Public Service Loan Forgiveness Program and the League pays a salary bonus for language ability in: Arabic, Mandarin, Sign Language, Spanish or Vietnamese. Plus, free pet adoptions, pet vaccines and more!!

Salary : $17 - $20