What are the responsibilities and job description for the Part-Time Pet Clinic Receptionist position at Animal Welfare Association?
Objective: Provide administrative support for the Pet Clinic, and provide assistance to the public regarding medication, procedures, scheduling appointments, and processing invoices and payment.
Essential Functions:
Facility & Infrastructure & Procurement Support
- Adheres to agency SOPs to include standard best practices on safety and compliance.
- Primary support for the clinic reception desk:
Answer incoming calls and check/return messages
Schedule appointments
Update cancellations
Fill openings as needed
Confirm appointments the day before
Greets and helps all visitors/volunteers
Process paperwork as needed
- Assist with the flow of incoming animals throughout designated areas, take animal weight as needed.
- Processes all reminder emails, calls and postings
- Stock, clean and organize lobby area of the clinic and the reception desk.
- Ensure deposits are taken and applied to the client account.
- Responsible for obtaining and uploading medical history to patient files
Position Requirements:
- Humane treatment of animals
- Is able to accept and explain the concepts of prepubescent sterilization, prerelease sterilization of adopted animals and humane euthanasia
- Knowledge of the diseases and disorders of animals, spay and neuter and related procedures, and animal handling and restraint
- Familiarity with medical terminology and medical knowledge, willingness to learn
- Ability to handle multiple tasks simultaneously
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Effective communication skills
Qualifications:
- High School graduate required
- 1-3 years’ experience in high contact customer service position
- Working knowledge of computer systems and programs
Physical Factors:
- Work performed in animal clinic, high exposure to animals
- Ability to lift up to 50 lbs. unassisted, and over 50 lbs. with assistance
- Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects
- Long periods of standing, bending, stooping, reaching, and working outdoors in differing climate may be required
Job Type: Part-Time
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- Weekends as needed
Work Location: In person
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 403(b)
- Employee assistance program
- Employee discount
- Paid time off
Work Location: In person
Salary : $16