Scheduler - Call Center

Job Title: Scheduler – Bi Lingual English / Spanish

Full-Time - This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California  for meetings and trainings.  

Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish.

This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California  for meetings and trainings.  

Task:

• Answer telephone calls
• Return all voicemail and email messages in a professional manner using proper phone and email etiquette
• Take and relay messages
• Ability to understand and keep to instructions, whether oral or written
• Assist in other areas when needed
• Fax or email records
• Provide information to callers
• Transfer callers to correct destination
• Deal with queries from the customers
• Schedule appropriate appointments for exams, surgeries, medical procedures
• Effectively manage schedule and daily appointments
• Thoroughly enter client and patient information into computer system
• Maintain appointment diary either manually or electronically
• Monitor and maintain office equipment
• Tidy and maintain the scheduling area
• Update databases
• Perform other duties as assigned

Education and Experience:

• High School diploma, some college preferred

• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills
• Some call center experience desired

 Key Competencies:

• Must be friendly, outgoing, “people oriented.”
• Must be responsible for clocking in/out
• Dependable and timely attendance is required.
• Verbal and written communication skills
• Information management
• Attention to detail 
• Initiative

            Show willingness and use own discretion in taking appropriate steps to finding        solutions to problems; present ideas to solutions

• Cooperativeness

            Willingness to work with others

• Flexibility

           Open to change; willing to perform tasking as assigned

• Practice professional customer service by treating the client with courtesy and respect at all times.
• Serve as “Ambassadors” for creating and maintaining goodwill for the company.
• Build rapport with clients and pets.
• Ability to effectively communicate and educate clients and answer non-medical questions.
• Reliability
• Stress tolerance
• Independence

             Able and willing to perform task with little supervision

• Team Player
• Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.
• Ensure compliance with all company policies, procedures, and guidelines
• Avoid gossip and treat co-workers with courtesy and respect at all times.

Other Qualifications:

• Must be able to work 40 hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm
• Adhere to company policies and procedures
• Bi-lingual – Fluent in English and Spanish