What are the responsibilities and job description for the Veterinary Receptionist position at Animal Outpatient Specialty Network?
Description
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology & Allergy, a member of Animal Dermatology Group, is seeking an experienced Client Service Representative (Veterinary Receptionist) to join our reception team. We are looking for someone with the following qualities:
- Energetic
- Positive
- Upbeat personality
- Takes initiative
- Commitment to the needs of the clinic
- Punctual
- Willingness to teach others and share ideas
- Openness to diversity
- Adaptability to change
- Accountable
- Able to see big picture
- Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Requirements
Knowledge, Skills and Abilities (including but not limited to):
- Excellent client service skills
- Excellent phone skills
- Computer skill preferred
- Excellent communication skills
- Ability to work in a team oriented environment
- Organized and detail oriented, ability to take direction, ability to handle money accurately and honestly
- Possess sound decision making skills and multi-task while working in a stressful environment
Duties (including but not limited to):
- Client service
- Answer phone calls
- Take accurate messages and book appointments
- Maintain charts and computer records
- Pharmacy and retail sales
- Marketing implementation
- Maintenance/housekeeping
- Financial responsibilities
Education and Physical Requirements:
- High school diploma or equivalent required
- Must have experience working in the public (ie: restaurant, retail or service business)
- Receptionist experience is required
- Experience in a veterinary hospital or doctor’s office is a plus
- Dependable attendance is required
- Must be able to lift 40 pounds
- The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day
Benefits:
- No weekends or nights
- Paid vacation (full-time employees only)
- Paid holidays (full-time employees only)
- Competitive wages
- Monthly bonuses based on clinic dietary sales (full-time employees only)
- Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
- Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
- 401K with employer match
- CE opportunities
- Uniforms
- Discounts on services and medications for employee pets
*Some traveling may be required
For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com!