What are the responsibilities and job description for the Client Care Specialist position at Animal Outpatient Specialty Network (AOSN)?
Job Type
Full-time
Description
Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone’s contribution is valued.
Role
We are seeking a Client Care Specialist to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities:
Knowledge, Skills and Abilities (including but not limited to):
$20 - $25 / hour depending on experience
Full-time
Description
Our state-of-the-art, veterinary dental referral practice committed to excellence in patient care, client service, and professional development. Our facility is equipped with advanced dental and surgical technology, including high-speed dental units, digital dental radiography, cone beam CT, surgical laser, and full anesthetic monitoring capabilities. Our practice culture is built on mutual respect, continuous learning, and a shared commitment to improving the health and quality of life of our patients. We prioritize a positive, team-oriented work environment where everyone’s contribution is valued.
Role
We are seeking a Client Care Specialist to be the face of our practice and play an important role in ensuring our days run smoothly. We are looking for someone with the following qualities:
- Energetic
- Positive
- Upbeat personality
- Takes initiative
- Commitment to the needs of the clinic
- Punctual
- Willingness to teach others and share ideas
- Openness to diversity
- Adaptability to change
- Accountable
- Able to see big picture
- Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude
Knowledge, Skills and Abilities (including but not limited to):
- Excellent client service skills
- Excellent phone skills
- Computer skill preferred
- Excellent communication skills
- Ability to work in a team-oriented environment and problem solve
- Organized, ability to take direction, ability to handle money accurately and honestly
- High level of attention to detail
- Possess sound decision making skills and ability to multi-task while working in a stressful environment
- Client service
- Answer phone calls
- Take accurate messages and book appointments
- Maintain charts and computer records
- Pharmacy and retail sales
- Marketing implementation
- Maintenance/housekeeping
- Financial responsibilities
- Process patient photos and dental charts
- High school diploma or equivalent required
- Must have experience working in the public (ie: restaurant, retail or service business)
- Experience in a veterinary hospital or doctor’s office is required
- Dependable attendance is required
- Must be able to lift 40 pounds
- The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day
- No weekends
- Paid vacation (full-time employees only)
- Paid holidays (full-time employees only)
- Competitive wages
- Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
- Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
- 401K with employer match
- CE opportunities
- Uniforms
- Discounts on services and medications for employee pets
$20 - $25 / hour depending on experience
Salary : $20 - $25