What are the responsibilities and job description for the Veterinary Call Center Representative position at Animal Medical Center of Mid-America?
The Mission: Be the Voice for Those Who Have None
At our clinics, we believe that the journey to healing begins the moment a pet owner picks up the phone. We aren't just booking appointments; we are providing a lifeline. As a Call Center Representative, you are the primary liaison between our clients and our clinical team.
In this role, you provide a unique blend of customer service, over the phone medical triage, and emotional support. Whether it's a routine check-up or a pet owner's most stressful moment of crisis, you are the calm, professional voice that ensures every patient gets the care they deserve.
How You'll Make An Impact
Your day-to-day work is essential to the health of our patients and the flow of our clinics. You will:
We are looking for a resilient professional who thrives in a fast-paced, high-volume environment.
If you are a compassionate communicator looking to utilize your medical knowledge in a professional call center environment, we want to hear from you.
At our clinics, we believe that the journey to healing begins the moment a pet owner picks up the phone. We aren't just booking appointments; we are providing a lifeline. As a Call Center Representative, you are the primary liaison between our clients and our clinical team.
In this role, you provide a unique blend of customer service, over the phone medical triage, and emotional support. Whether it's a routine check-up or a pet owner's most stressful moment of crisis, you are the calm, professional voice that ensures every patient gets the care they deserve.
How You'll Make An Impact
Your day-to-day work is essential to the health of our patients and the flow of our clinics. You will:
- Educate pet owners on essential hospital policies, surgical preparations (like fasting requirements), and the vital importance of preventative care.
- Manage complex calendars for multiple veterinarians across two clinics using Covetrus Pulse, balancing wellness, urgent care, and surgical procedures.
- Act as the vital link for prescription refills and record management, ensuring the medical team and the pet owner stay perfectly in sync.
- Navigate high-stakes conversations, including discussions regarding euthanasia or financial hardship with unwavering empathy and professionalism.
We are looking for a resilient professional who thrives in a fast-paced, high-volume environment.
- Experience: 1–2 years in a veterinary clinic, veterinary front office, or high-volume call center. Veterinary experience is a plus.
- Communication Skills: Exceptional verbal and written ability. You can explain complex medical instructions simply and kindly.
- Tech Savvy: Familiarity with Covetrus Pulse, RingCentral, or Otto is highly preferred.
- Emotional Intelligence: The ability to remain composed and empathetic when speaking with distressed or grieving pet owners.
- Education: High School Diploma or equivalent. (CVT or Vet Assistant background is a bonus!)
- Fast-Paced: Ability to handle back-to-back calls during peak morning and evening hours.
- Purpose-Driven: While there is an emotional toll in dealing with medical crises, the impact you have on the lives of pets and their families is profound.
- Medical, Dental, and Vision insurance
- Short-term Disability
- Long-term Disability (100% employer paid)
- Retirement Savings Plan
- Employee Assistance Program
- Paid time off (vacation, sick, holiday pay)
- 40% off veterinary services
- 15% off prescription diets
- $50 off adoptions at HSMO
- 10% off gift shop items
- Purina for Professionals
If you are a compassionate communicator looking to utilize your medical knowledge in a professional call center environment, we want to hear from you.
Salary : $50