What are the responsibilities and job description for the Veterinary Receptionist - Willoughby Hills, OH position at Animal Hospital?
Who we are
Animal Hospital is Hiring a Veterinary Receptionist!
Position Details
- Role: Veterinary Receptionist
- Status: Full-Time
- Salary: Negotiable and based on experience
- Schedule: Monday, Tuesday, Thursday, and Friday 7:00 a.m.–5:00 p.m.; Wednesday 7:00 a.m.–7:00 p.m.; Saturday 7:00 a.m.–12:00 p.m.
Benefits Highlights
- Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
- Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
- Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
- Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program
Looking for a Veterinary Receptionist Role Where You Can Make a Difference for Pets and Their Families Every Day?
Animal Hospital is seeking a Veterinary Receptionist to join our outstanding team. If you enjoy helping people, love animals, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.
Located in the charming community of Willoughby Hills, Animal Hospital is an AAHA-accredited small animal practice offering comprehensive veterinary care, boarding, and grooming services. We are committed to providing gold-standard service to every client, every patient, every day, while creating a workplace where personal development, professional growth, compassion, and teamwork are valued.
Why Our Veterinary Receptionists Love Animal Hospital
- Supportive and collaborative team culture
- Opportunities for personal and professional growth
- Meaningful work helping pets and the people who love them
- A fun, engaging, and positive workplace environment
- Leadership that values communication, teamwork, and employee success
- A workplace built on compassion, empathy, and respect
What You’ll Do
- Answer multiple phone lines and assist clients with appointment scheduling
- Welcome clients and patients with warmth and professionalism
- Support patient check-in and check-out processes
- Process payments and maintain accurate client records
- Communicate hospital services, policies, and recommendations clearly
- Maintain a clean, organized, and welcoming reception area
- Provide exceptional customer service during every client interaction
- Support daily front desk operations and workflow management
What Our Veterinary Receptionists Bring
- Excellent customer service and communication skills
- Strong multitasking and organizational abilities
- High level of computer proficiency
- Exceptional telephone communication skills
- Positive attitude and outgoing personality
- Ability to thrive in a high-energy, fast-paced environment
- Team-oriented mindset and willingness to support coworkers
- Veterinary hospital experience preferred
Benefits You Can’t Beat
Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Join Our Team!
If you're passionate about customer service, enjoy working with animals and people, and want to be part of a team that truly makes a difference, we'd love to hear from you. Apply today and discover what makes Animal Hospital such a rewarding place to build your career.
Diversity, equity, and inclusion are core values at Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.