What are the responsibilities and job description for the Veterinary Customer Service Representative (CSR) position at Animal Eye Care of Durham?
Animal Eye Care Associates | Durham & Wake Forest, NC
Locations: Durham, NC & Wake Forest, NC
Schedule: Full-Time
Animal Eye Care Associates is looking for a friendly, dependable, and compassionate Veterinary Customer Service Representative (CSR) to join our team at our Durham and Wake Forest locations.
At Animal Eye Care Associates, we specialize exclusively in veterinary ophthalmology, providing advanced eye care for pets with a variety of vision and eye conditions. Our client service team plays an important role in making sure every pet owner feels welcomed, informed, and supported throughout their experience with us.
If you enjoy helping people, love animals, and thrive in a busy healthcare environment, we'd love to meet you.
What You'll DoAs a CSR, you'll be one of the first and last points of contact for our clients and an essential part of keeping the hospital running smoothly. Your responsibilities will include:
- Greeting clients and patients with a welcoming and professional attitude
- Answering incoming phone calls and assisting with client questions
- Scheduling and confirming appointments
- Checking clients and patients in and out
- Collecting and processing payments
- Maintaining accurate client and patient information
- Communicating appointment information and hospital policies clearly
- Coordinating communication between clients, doctors, technicians, and referring veterinary hospitals
- Helping obtain medical records and other information needed for specialty appointments
- Managing multiple priorities while maintaining excellent customer service
- Supporting the veterinary team with administrative tasks as needed
- Helping maintain a clean, organized, and welcoming reception area
We're looking for someone who:
- Has previous customer service, reception, or veterinary experience
- Communicates professionally and compassionately with clients
- Is comfortable handling a busy phone system and multiple priorities
- Has strong computer and organizational skills
- Pays close attention to detail
- Works well as part of a team
- Remains calm and professional in emotional or challenging situations
- Understands the importance of providing an exceptional client experience
Veterinary or medical reception experience is preferred, but we're open to candidates with strong customer service backgrounds who are excited to learn veterinary specialty medicine.
Why You'll Love Working With Us- Work in a unique veterinary ophthalmology specialty practice
- Support pets and families throughout their specialty care journey
- Collaborative team environment
- Opportunities to learn and grow within veterinary medicine
- Work alongside experienced veterinary professionals
- Make a meaningful difference for clients and their pets every day
- Competitive compensation
- Health, dental, and vision insurance
- Mental health and wellness support
- Generous PTO
- Paid parental leave and holiday pay
- Free RACE-approved continuing education
- 401(k) with employer match
- Employee incentive programs
- Personal pet care discounts across CVP locations
- Pet insurance discounts
- Opportunities for growth and advancement throughout the CVP network
If you're passionate about providing excellent customer service and want to be part of a team dedicated to helping pets receive exceptional specialty eye care, we want to hear from you.
Apply today to join Animal Eye Care Associates in Durham or Wake Forest, NC!