What are the responsibilities and job description for the Weekday Evening CSR position at Animal Emergency & Specialty Center - Chattanooga?
Description
Animal Emergency & Specialty Center | Chattanooga, TN
Are you passionate about helping pets and the people who love them? Animal Emergency & Specialty Center (AESC) in Chattanooga, TN, is seeking a compassionate, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our emergency and specialty veterinary team!
As the first point of contact for our clients, you'll play an essential role in providing a welcoming, supportive, and organized experience during some of the most stressful moments in a pet owner's life. You'll work closely with our veterinarians, veterinary technicians, and support staff to ensure exceptional client communication and patient care.
If you thrive in a fast-paced environment, enjoy helping people and animals, and can remain calm under pressure, we'd love to hear from you!
Weekday Evenings | Monday–Friday
- Evening shift
- Emergency and specialty veterinary hospital setting
Some of the responsibilities you will own in this role:
Client Relations & Communication
- Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
- Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
- Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
- Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
- Support clients with empathy and professionalism during stressful, emotional, and emergency situations.
Financial Coordination & Client Education
- Collect deposits and process payments for emergency veterinary services, procedures, and hospitalizations.
- Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
- Educate clients about available third-party financing options, including CareCredit and Scratchpay.
- Review charges and perform basic financial audits to help ensure accurate and complete invoices.
Appointment Scheduling & Patient Flow
- Schedule and coordinate emergency veterinary visits, specialty consultations, rechecks, and patient appointments.
- Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
- Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
- Coordinate patient flow, client visits, and communication between the front desk and clinical teams.
Patient Intake & Medical Records
- Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
- Obtain and accurately enter client and patient information into the hospital's EMR system.
- Maintain organized, accurate, and up-to-date veterinary medical records.
- Prepare documentation for specialty procedures, hospitalized patients, and emergency cases.
Veterinary Hospital & Team Support
- Maintain a clean, organized, and professional veterinary reception area and client lobby.
- Collaborate with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
- Assist with escorting clients and patients to exam rooms and coordinating patient visitations.
- Ensure clear and timely communication between the front desk and medical team.
Emergency Veterinary Support
- Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
- Prioritize incoming calls, client needs, and administrative responsibilities in a busy emergency environment.
- Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
- Support the veterinary team during urgent situations while maintaining excellent client communication.
Preferred Qualifications
- Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, or animal hospital receptionist preferred.
- Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
- Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
- Ability to remain calm, professional, and organized during high-stress or emergency situations.
- Excellent multitasking, problem-solving, and organizational skills.
- Basic understanding of veterinary terminology, common medical conditions, and emergency presentations preferred.
- Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
- Comfortable handling financial transactions and discussing treatment estimates, payments, and costs with clients.
- Strong attention to detail and commitment to maintaining accurate medical and financial records.
- Dependability and a collaborative, team-oriented attitude.
- High school diploma or equivalent required.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.
- Ability to work effectively in a busy emergency and specialty veterinary hospital environment.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
About Animal Emergency & Specialty Center - Chattanooga
Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.
We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.
Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.
Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $37,132 - $52,355