What are the responsibilities and job description for the Veterinary Client Service Representative - No Weekends position at Animal Emergency & Specialty Center - Chattanooga?
Description
Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.
If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we’d love to hear from you!
Schedule: Monday-Thursday, 7:00 AM-4:00 PM
Some of the responsibilities you will own in this role:
- Welcome clients and patients with professionalism, warmth, and compassion.
- Answer multi-line phones and respond to client inquiries.
- Schedule appointments and obtain accurate patient medical histories.
- Verify patient vaccination records, immunization status, and required testing.
- Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
- Process invoices, collect payments, and explain charges when needed.
- Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
- Maintain accurate patient records and enter information into veterinary practice management software.
- Support daily front desk operations while ensuring exceptional client service.
- Assist with additional responsibilities as assigned. Duties may change as clinic needs evolve.
Preferred Qualifications
- High school diploma or equivalent.
- Previous veterinary clinic, animal hospital, or veterinary customer service experience preferred.
- Excellent communication, organizational, and multitasking skills.
- Comfortable working in a fast-paced environment while maintaining attention to detail.
- Ability to lift 30-50 pounds.
- Availability to work weekends, evenings, and holidays as needed.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
About Animal Emergency & Specialty Center - Chattanooga
Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.
We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.
Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.
Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!
Equal Opportunity Employer Policy
Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.