What are the responsibilities and job description for the Customer Service Representative position at Animal Clinic of Rapid City?
Customer Service Representative (CSR)
Animal Clinic of Rapid City | Full-Time or Part-Time
Be the voice and heart of exceptional veterinary care.
Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region.
Our front desk team plays a critical role in shaping the client experience--from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we'd love to meet you.
Why You'll Love Working Here
We're seeking a friendly, organized, and proactive professional who:
Key Responsibilities
We believe in taking care of our team just as well as we care for our patients:
Animal Clinic of Rapid City | Where Compassion Meets Excellence
Animal Clinic of Rapid City | Full-Time or Part-Time
Be the voice and heart of exceptional veterinary care.
Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region.
Our front desk team plays a critical role in shaping the client experience--from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we'd love to meet you.
Why You'll Love Working Here
- Be part of a collaborative, supportive team that truly cares
- Work in a dynamic environment with both general practice and emergency care
- Enjoy opportunities for learning, growth, and advancement
- Contribute to a culture that values positivity, professionalism, and teamwork
We're seeking a friendly, organized, and proactive professional who:
- Has a passion for helping people and animals
- Communicates clearly and confidently in person and on the phone
- Thrives in a fast-paced, multi-tasking environment
- Maintains a positive, professional attitude under pressure
- Is detail-oriented and highly organized
- Works well both independently and as part of a team
Key Responsibilities
- Answer and manage a multi-line phone system
- Schedule appointments efficiently and accurately
- Greet clients and patients with warmth and professionalism
- Manage client check-in and check-out, including:
- Consent and release forms
- Wellness plan education and enrollment
- Payment collection and deposits
- Coordinate communication across multiple platforms
- Maintain a clean, welcoming, and organized reception area
- Support the clinical team by ensuring smooth client flow and communication
We believe in taking care of our team just as well as we care for our patients:
- Competitive pay profit-sharing bonus opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Health Savings Account (HSA)
- Life insurance & Employee Assistance Program
- Paid time off
- Flexible scheduling (including weekends)
- Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)
- A culture that encourages growth, development, and new ideas
- Fast-paced, engaging, and team-oriented
- Client-focused with an emphasis on compassion and communication
- A place where your role truly makes a difference every day
Animal Clinic of Rapid City | Where Compassion Meets Excellence
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $31,508 - $47,412