Customer Service Representative

Veterinary Client Service Representative/Receptionist

Animal Clinic of Los Alamos

Schedule: This is a part-time position with hours that may vary based on clinic needs, staffing, and patient volume. Candidates should be comfortable working a flexible schedule that may include mornings, afternoons, or full-day shifts.

About You

You are a compassionate, organized Client Service Representative who enjoys helping pets and their people feel welcomed and supported. You thrive in a fast-paced environment while managing client communication, scheduling, check-in and check-out, and accurate patient records.

The success of your patients’ care matters to you, and your success matters to us.

What You’ll Do:

• Greet clients and patients with warmth, professionalism, and compassion.
• Answer multi-line phones, route calls appropriately, and respond to client questions in a timely manner.
• Schedule, confirm, and manage appointments while supporting efficient patient flow.
• Check clients in and out, verify information, update medical records, and process invoices and payments accurately.
• Discuss balances, payment options, and financing resources with professionalism and discretion.
• Relay client questions, patient concerns, and medical updates to the veterinary team promptly.
• Maintain accurate client and patient records in the practice management system.
• Return client calls, monitor voicemail, and support follow-up communication throughout the day.
• Prepare daily paperwork, organize records, and assist with reminders for wellness exams, vaccines, diagnostics, and follow-up appointments.
• Keep the reception area clean, organized, and welcoming for clients, patients, and team members.
• Communicate clearly and professionally with veterinarians, technicians, kennel staff, and hospital leadership.
• Assist with administrative tasks, special projects, and front office supply inventory.
• Support coworkers to help ensure smooth daily operations and an excellent client experience.
• Follow hospital policies, safety procedures, confidentiality standards, and standard operating protocols.

What We’re Looking For:

• High school diploma or GED preferred.
• Previous customer service experience required; veterinary, animal care, medical office, or front desk experience preferred.
• Excellent communication, interpersonal, and client service skills.
• Strong computer, organizational, and multitasking skills.
• Ability to stay accurate, calm, and professional in a fast-paced environment.
• Positive attitude, flexibility, willingness to learn, and reliable attendance and punctuality.
• Ability to work independently while contributing to a collaborative team environment.

Physical Requirements:

Team members must be able to perform the essential functions of this role, with or without reasonable accommodation. Essential functions may include:

• Sit, stand, walk, bend, and move throughout the hospital as needed.

• Lift or carry up to 25 pounds.
• Use computers, phones, and other office equipment for extended periods.
• Work comfortably around dogs, cats, and other companion animals.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

Animal Clinic of Los Alamos has been serving the Los Alamos community since 1980, growing from a house call practice into a full-service veterinary hospital. Located among the beautiful canyons and mesas of Los Alamos, New Mexico, the clinic provides compassionate care for pets and the people who love them. As part of the team, you will help create a welcoming client experience while supporting a hospital that is deeply rooted in its community.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.