What are the responsibilities and job description for the Client Care Coordinator - Rehab position at ANIMAL CLINIC NORTHVIEW, INC.?
Why Animal Clinic Northview?
At Animal Clinic Northview, we’re committed to delivering high-quality care and a strong client experience in a supportive, team-focused environment. Our team works closely together to ensure both our patients and clients feel cared for every step of the way. You’ll be part of a hospital where communication, collaboration, and professionalism are key to everything we do.
About The Role
We’re looking for a full-time Rehab Client Coordinator to support our rehabilitation team and clients. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can balance multiple priorities while staying organized and detail-oriented.
You’ll be the first point of contact for many of our rehab clients, helping to schedule appointments, answer questions, and ensure a smooth and positive experience from start to finish.
What You’ll Do
Client Support and Scheduling
At Animal Clinic Northview, we’re committed to delivering high-quality care and a strong client experience in a supportive, team-focused environment. Our team works closely together to ensure both our patients and clients feel cared for every step of the way. You’ll be part of a hospital where communication, collaboration, and professionalism are key to everything we do.
About The Role
We’re looking for a full-time Rehab Client Coordinator to support our rehabilitation team and clients. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can balance multiple priorities while staying organized and detail-oriented.
You’ll be the first point of contact for many of our rehab clients, helping to schedule appointments, answer questions, and ensure a smooth and positive experience from start to finish.
What You’ll Do
Client Support and Scheduling
- Answer incoming calls to schedule, reschedule, and cancel appointments
- Provide information on services, pricing, and general clinic questions
- Take and relay messages to doctors and team members
- Assist clients in person with scheduling and appointment needs
- Confirm all appointment details including date, time, doctor, and reason for visit
- Accurately enter and maintain client and patient information
- Ensure duplicate accounts are not created by thoroughly reviewing records
- Support billing and internal teams with appointment coordination
- Maintain accurate and detailed communication notes
- Work closely with the rehab team to support scheduling needs
- Communicate clearly and professionally with all team members
- Assist in training new team members when needed
- Support other areas of the hospital as directed
- Strong customer service experience
- Excellent communication skills and attention to detail
- Ability to multitask and stay organized in a busy environment
- Positive, patient, and professional demeanor
- Team-oriented mindset with a willingness to help where needed
- Ability to remain calm and responsive in urgent situations
- Full-time position
- 8-hour shifts
- Includes evenings, weekends, and holidays as part of rotation
- Starting pay from $15/hour
- Shift differential opportunities available
- Health, dental, and vision benefits
- 401(k) options
- Paid time off and holiday pay
- Uniform allowance
- Employee pet care discounts
- You create a positive experience for every client
- You stay organized and detail-focused
- You communicate clearly and work well with others
- You bring a calm, solutions-focused approach to your work