Veterinary Receptionist

Animal Care of Oradell’s Job Description for Receptionist

This position is one of great importance because this team member is responsible for the client's first impression of our hospital. In order to fill this position, you must be able to recognize and meet the clients' needs. Some of these needs include:

Feeling welcome
Receiving timely service
Being understood
Feeling comfortable
Being important
Being remembered and recognized
Feeling appreciated

Required for this position: An individual who is service oriented, dedicated, polite, professional, light hearted, intelligent, trustworthy, empathetic, and organized. Must also possess the ability to follow directions with and without supervision, to recognize certain behaviors in animals, and to refer questions to appropriate personal and be able to multi-task.

Persons to report to: Practice Manager, and Doctors.

Task descriptions: As a Receptionist, your job entails several important aspects of our hospital: customer service, hospital cleanliness, and animal care and treatment.

Customer Service Responsibilities- recognizing and meeting client needs; greeting clients and patients by name in a friendly manner; sending thank-you, sympathy, and welcome cards; thorough knowledge of computer system; performing opening procedures (turning on computer system, counting the cash drawer, retrieving messages, returning phone calls and e-mails, knowing surgery and appointment schedules); answering telephones; taking appropriate messages; making appointments; invoicing and dismissing patients, organizing and maintaining patient records, consent forms, payment forms, etc; preparing patient charts for technicians and doctors; preparing information packets; maintaining health certificate files, including sending copies to appropriate government agencies; reconciling invoices and money at end of day.

Hospital Cleanliness Responsibilities- maintaining the appearance of lobby and reception area; including vacuuming, mopping, dusting, cleaning windows.

Animal Care and Treatment Responsibilities- greeting all patients by name; making pets feel welcome in hospital; recognizing severe cases in need of immediate attention; keeping animals isolated from others when necessary

This is by no means a complete list. Some tasks may be assigned to a specific staff member to complete. Some tasks may be added or removed from this list as deemed necessary for the safety and well-being of our patients.

How this position is part of the team: By providing exceptional customer service, we can maintain the high standard of care for our patients that we feel is extremely important. Every aspect of the patient's care depends on our customer service. By serving the clients beyond their level of expectation, through our customer service, animal care, and hospital cleanliness we will be able to forge strong bonds with our clients and their pets.

I have read the above job description and have been given a copy to keep in my employee binder to refer to at any time. I understand that my reviews and employment retention will be based on my ability to perform the tasks listed above.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $16