What are the responsibilities and job description for the Guest Services Attendant position at Animal Ark Wildlife Sanctuary?
Summary:
Ensures that visitors receive quality customer service as they enter and exit the park. This position is responsible for making Animal Ark’s impression a positive one. This position reports to the Guest Services Manager.
Duties and Responsibilities:
- Provide exemplary customer service and care to guests arriving at Animal Ark
- Collect admission fees and admit guests into the park
- Accept in-kind donations from guests
- Process memberships, adoptions, donations and more through Talech POS system
- Maintain up to date inventory through Talech online system and Monday task organizer system
- Keep the floor stocked and presentable, including rotating displays
- Accept packages from UPS, FedEx, and other delivery services
- Keep the staff and volunteers informed of day of changes as needed
- Field phone calls related to education, admission, donations, and more
- Participate in or assist with special events
- Assist with the creation of park signage
- Schedule and manage meet and greet program booking
- Receive inventory into the Talech point of sale system
- Monitor concessions expiration dates
- Assist with media and event promotion
- Process sales reports through PeekPro ticketing system and Squarespace online reporting
- Other projects as needed
Knowledge, Skills, and Abilities:
- Excellent communication skills
- Positive, professional attitude and strong interpersonal skills
- Willingness to learn and take direction
- Ability to multi-task and effectively manage priority action items
- Physical demands include balance, standing, kneeling, and standing for long periods
- Available 5 days a week for a standard 9am-5:30pm shift, with one day being Sunday
- Available weekends and holidays as needed for special events
- Retail & POS experience preferred but not mandatory
Schedule Requirements:
This is a full-time, 40-hour-per-week position scheduled from 9:00 AM to 5:30 PM each day.
- Sunday availability is required, as well as Saturdays when special events are scheduled.
- We are closed on Mondays, which will be a guaranteed day off.
You may choose between the following schedule options:
Option 1 – Two Consecutive Days Off:
- Work schedule: Wednesday through Sunday
- Days off: Monday and Tuesday
Option 2 – Split Days Off:
- Work schedule: Five days between Tuesday and Sunday
- Days off: Monday (closed day) and one additional day of your choice
Note: During the winter season, when we are closed to the public, the schedule is more flexible and may be adjusted based on project needs and availability.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Weekends as needed
Work Location: In person
Salary : $16