Parts and Warranty Counter Person

Job Overview
We are seeking an energetic and detail-oriented Parts and Warranty Counter Person to join our dynamic team. In this vital role, you will serve as the frontline contact for customers and internal teams, providing exceptional service while managing parts inventory, warranty claims, and procurement processes. Your expertise in Marine or automotive diagnostics, inventory management, and supplier relations will ensure smooth operations and customer satisfaction. This position offers a fantastic opportunity to contribute to a fast-paced environment where your mechanical knowledge and supply chain skills will shine.

Duties

• Assist customers at the counter by providing product information, troubleshooting issues, and recommending parts or services based on their needs.
• Manage parts inventory through accurate data entry, inventory control, and warehouse management systems.
• Process warranty claims efficiently by verifying coverage, documenting repairs, and coordinating with manufacturers or OEMs.
• Collaborate with suppliers to source parts promptly, while maintaining strong supplier relationships to ensure availability of quality components.
• Support procurement management by reviewing demand planning data, managing order management systems, and ensuring timely shipping & receiving of parts.
• Utilize computer based knowledge to assist with technical inquiries and ensure proper part matching.
• Maintain organized records of all transactions, warranty submissions, and inventory movements while adhering to safety standards like forklift operation when necessary.

Qualifications

• Proven experience in marine dealership or automotive service environments with a strong understanding of Warranty submission and repair processes.
• Familiarity with supply chain management, procurement management, sourcing, and logistics operations.
• Proficiency in inventory management systems and experience with order management systems.
• Mechanical knowledge related to marine equipment repair, and OEM parts is highly desirable.
• Excellent customer service skills.
• Ability to perform data entry accurately while managing warehouse operations including shipping & receiving tasks.
• Valid forklift certification or warehouse experience is a plus.
• Strong organizational skills with attention to detail in inventory control and demand planning activities. Join us to be part of a vibrant team dedicated to delivering top-tier service to customers and parts and warranty support!

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• You must work on Saturdays every week

Education:

• High school or equivalent (Preferred)

Experience:

• parts and warranty service: 2 years (Required)
• Parts and warranty : 2 years (Required)

Language:

• English (Required)

Location:

• Anaheim, CA 92806 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Anaheim, CA 92806 (Required)

Work Location: In person

Salary : $22