Senior Analyst, Operations

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• Homeowners have turned to Angi for more than 300 million projects
• 1,000 home service tasks covered
• 2,800 employees worldwide

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. 

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

About the Team

The Services Operations team plays a critical role in ensuring every service is a Job Done Well by driving strategy, running operational experiments, and scaling key initiatives that improve outcomes for both homeowners and pros. We thrive on solving complex challenges and partner closely across legal, product, analytics, care, sales, and data science to deliver thoughtful solutions that deliver high-quality experiences on our platform. United by a passion for solving complex challenges, our team is committed to making home services seamless and reliable at every step.

About the Role

This is a unique opportunity to shape the future of a fast-growing team at Angi. The Senior Analyst of Operations will work directly with the Senior Manager of Services Operations driving initiatives that enhance the trust and safety of our marketplace. You’ll combine data-driven investigation with operational rigor to identify emerging risks, devise strategy, build frameworks, structure solutions, manage projects, and drive results in some of the most critical areas of the business. 

In this role, you will own and support high-impact marketplace integrity strategic priorities to minimize lost revenue and uphold platform integrity. We’re looking for a proactive, analytical operator who thrives in ambiguity and brings strategic insight, hands-on execution and project management to accelerate Angi’s growth and ensure our customers and pros have the best possible experience.

What you’ll do

• Independently own key strategic initiatives (and critical work streams within it) from initial concept through execution and success measurement to minimize lost revenue and raise the bar on platform integrity at Angi Services.
• Collaborate cross-functionally to steer quantitative and qualitative efforts into financial and operational drivers to prevent losses associated with fraud, disputes, claims, and payment issues.
• Build clear and concise, data-driven presentations that summarize findings and lead to clear recommendations.
• Deeply understand customer needs and use data and customer insights to reduce losses and negative experiences.
• Monitor, track, and report on patterns of suspicious user activities, identifying trends, risks, and opportunities for improvement of fraud processes.
• Serve as a thought leader and operational driver within one of Angi’s highest priorities.

Who you are

• 2 years of experience in fraud, payments, strategy, operations, management consulting, investment banking, or a fast-growing technology environment
• Strong project manager with a track record of driving operational excellence, independently managing projects end-to-end and optimizing performance through effective monitoring
• Analytically rigorous and are skilled at synthesizing complex data into actionable recommendations - proficiency in modeling, basic SQL is a plus
• First class communication skills
• Strong bias for action and able to balance attention to detail, ethical judgement and swift execution
• Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide.
• Team player that collaborates and influences effectively with cross-functional team members across the organization
• Interest in Angi, home services, or marketplaces a plus

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $75,000 - $115,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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