Sales Operations Specialist

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

About the role

The Sales Operations Specialist will serve as part of a team responsible for support for the Sales Originations and Client Success departments with sales technology, tools, and processes. Customer service, collaboration, and ability to learn quickly are hallmarks of this position.

What you’ll do

A paragraph about the goals for this role 

• Respond to daily questions from Angi employees via Salesforce cases
• Assist in finalization of monthly sales issues
• Assist with maintaining Salesforce user structure
• Point person for sales representatives’ service issues related to tools and processes
• Create custom reports and dashboards in Salesforce and other sales tools
• Communicate between departments to proactively address issues and provide resolutions
• Work directly with other support staff to learn best practices, and relay that knowledge effectively

Who you are

• Possession of High School Diploma or GED required, bachelor’s degree strongly preferred
• Experience in customer service is strongly preferred
• Proficient written and verbal communication skills
• Strong written and verbal communications skills, organizational skills, attention to detail, and deadline/ service level sensitivity
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced, change-oriented, deadline-driven environment
• Proficient in Microsoft Office tools, and the ability to use Excel at an above-average level
• Basic Salesforce knowledge is a plus
• Has access to a dedicated remote workspace without interruptions
• Reliable access to a high-speed, hard-wired internet connection
• Ability to sit or stand for an 8-hour shift viewing a computer monitor

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges commensurate with experience and performance. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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