Customer Service Representative (Remote)

The Customer Service Representative (Remote) plays a crucial role in providing exceptional support across multiple communication channels including phone, email, live chat, and social media. This position involves managing customer inquiries, resolving issues, processing orders, and maintaining accurate documentation within a cross-functional, large team environment. The role offers a flexible schedule and utilizes various CRM platforms, communication tools, ticketing systems, and knowledge base software to deliver outstanding service and enhance customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media
• Resolve customer issues efficiently with a focus on first-contact resolution
• Process customer orders accurately and timely
• Enter and maintain customer data with attention to detail
• Communicate clearly and effectively to ensure positive customer experience
• Follow up on unresolved issues and escalate when necessary
• Maintain up-to-date knowledge of products and services
• Document interactions and complaints systematically for tracking and analysis

Preferred Qualifications

• 1 years of experience in customer service roles
• High school diploma or equivalent
• Familiarity with Customer Relationship Management (CRM) software
• Strong communication and active listening skills
• Proven problem-solving and time management abilities
• Proficient in data entry and multitasking
• Demonstrated empathy and customer-centric approach

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

• Founded in 1995 as Angie’s List and rebranded in 2021
• Global company with 9 brands in 8 countries and employees worldwide
• Homeowners have turned to us for 300 million home projects and counting