Customer Service Order-Desk Representative

Angelus Block Company, Inc. is currently seeking to hire a Full-time Customer Service - Order Desk for our Orange, CA Plant. The Customer Service Representative will assist customers and process orders at inside sales counter and by phone.

Responsibilities:

• Deliver exceptional customer service via phone, email and in person, ensuring all inquiries and concerns are addressed promptly and professionally.
• Become a product and service expert, confidently answering customer questions and providing accurate information.
• Identify upsell and cross-sell opportunities during customer interactions, exceeding sales goals while maintaining a focus on customer satisfaction.
• Proactively build relationships with customers, fostering loyalty and brand advocacy.
• Prepare customer service summary reports, troubleshoot and resolve customer issues, going the extra mile to ensure a positive customer experience.
• Have the desire to learn and grow within the company, with the potential to transition to an Inside Sales Role.
• Full-time position, from Monday through Friday.

Skills/Qualifications:

• Experience working with building materials is strongly preferred.
• Detail oriented, resourceful, and thorough in completing projects.
• Ability to multi-task effectively.
• Exceptional communication skills, proactive and friendly, conscientious and diligent, committed to contributing to operational goals in a positive, productive way.
• Proven success at improving customer service, workflow processes and production.
• Able to work under pressure/deadlines.
• Ability to communicate effectively in written and verbal forms (e-mail, in-person, telephone).
• Bilingual (English and Spanish) is preferred but not required.
• Other duties may be assigned.

Experience and/or Education:

• High school diploma or general education degree (GED) and 4 years related experience and/or training or equivalent combination of education and experience.
• Possess basic to intermediate math skills.
• To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling up to 25 lbs.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Angelus Block Company, Inc. offers a competitive salary.

Angelus Block Company, Inc. is an Equal Opportunity Employer.

Founded in 1946, Angelus Block Company, Inc. is California's leading producer of concrete masonry units, interlocking concrete pavers, decorative site wall units, and segmental planter wall units.