Homecare Agency Manager

Position Summary:

Angels Homecare is seeking a skilled and motivated Agency Manager to oversee and optimize the daily operations of our home care agency. This role is responsible for supporting office staff and care coordinators, ensuring operational efficiency, maintaining compliance, and continuously improving internal systems and processes.

The Agency Manager is expected to identify operational challenges independently, develop solutions, and bring clear recommendations to leadership. This position reports directly to the COO and Owner.

Key Responsibilities:

Operational & Administrative Oversight

• Oversee day-to-day agency operations to ensure efficiency, consistency, and quality
• Ensure internal workflows, scheduling, and communication function smoothly
• Review, maintain, and update the Standard Office Procedure manual, ensuring all required management tasks and instructions are clearly documented and accessible
• Develop, implement, and continuously improve agency policies and procedures
• Monitor compliance with healthcare regulations and agency standards

Team Management & Support

• Manage and support office staff, including care coordinators and administrative team members
• Serve as an escalation point for complex client or caregiver concerns
• Hire and terminate caregivers as needed to maintain quality and reliability
• Review and approve time-off requests for office staff
• Foster accountability, consistency, and a solutions-oriented team culture

Financial, Vendor & Contract Oversight

• Monitor and approve company expenses
• Support payroll and financial processes using QuickBooks
• Manage vendor relationships and oversee all second-party contracts for the Agency
• Oversee payments to all vendors and second-party contracts, ensuring timely payment via check, credit card, or automatic withdrawal
• Identify cost inefficiencies and recommend operational improvements

Systems & Technology

• Ensure accurate and effective use of WellSky and Monday.com
• Ensure office staff are properly utilizing agency systems
• Utilize MS Word and Excel for documentation, reporting, and operational tracking

Employee Benefits & Case Oversight

• Oversee employee-paid benefit programs
• Oversee and manage all Workers’ Compensation cases
• Oversee and manage all unemployment cases in coordination with leadership and external partners

Problem Solving & Leadership Support

• Identify operational issues early and independently
• Develop practical solutions and present recommendations to leadership
• Provide occasional after-hours support as operational needs arise

Qualifications:

Required

• Minimum of two (2) years of experience managing a home services or healthcare-related agency
• Healthcare industry experience
• Experience managing and leading a team
• Proficient in Microsoft Word and Excel
• Strong problem-solving, organizational, and communication skills
• Ability to work independently and take ownership of outcomes

Preferred

• Direct home care agency operations experience
• Bachelor’s degree or equivalent college education
• Experience with WellSky, Monday.com, and QuickBooks
• Knowledge of or experience with Illinois Department of Aging (IDOA) regulations

What Success Looks Like in This Role:

• Day-to-day operations run smoothly with minimal escalation
• Office staff are supported, accountable, and effective
• Vendor and benefit obligations are handled accurately and on time
• Policies, procedures, and SOPs are current, clear, and followed
• Systems are used accurately and efficiently
• Operational issues are identified early and resolved proactively
• Leadership receives clear recommendations and solutions

Why You’ll Love Working with Us:

• Health Insurance
• IRA
• Paid Time Off (PTO) and paid holidays
• Ongoing training and professional development
• Supportive, family-oriented team culture
• A workplace where your work truly makes a difference

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $70,000 - $80,000