What are the responsibilities and job description for the Store Director position at Angelo Caputo's Fresh Markets?
About Us
For over 65 years, Angelo Caputo’s Fresh Markets has proudly served Chicagoland with fresh produce, authentic groceries, specialty deli items, and imported goods from around the world. As a family-owned company, we are guided every day by our Purpose, Mission, and Values:
- Our Purpose: To nourish our community with fresh, authentic food while creating a shopping experience rooted in tradition and family.
- Our Mission: To provide the highest-quality fresh foods, exceptional service, and a welcoming atmosphere that celebrates our Italian heritage and serves all cultures in our community.
- Our Values:
- Family: Treating our employees, customers, and partners like family.
- Quality: Offering only the finest products and service.
- Integrity: Acting honestly and responsibly in all that we do.
- Community: Supporting and giving back to the neighborhoods we serve.
- Tradition: Preserving our heritage while embracing innovation to meet customer needs.
Position Overview
We are seeking a results-driven Store Director to oversee operations at one of our retail grocery locations. This role requires both strategic leadership and hands-on involvement in daily store functions to drive sales, profitability, and customer satisfaction. The Store Director partners with department managers and team members to deliver the Caputo’s experience — fresh, inviting, and community-focused.
Key Responsibilities
Leadership & Operations
- Lead overall store operations across fresh departments (produce, meat, bakery, deli), center store, and front-end.
- Provide training, coaching, and performance management for department managers and employees.
- Set clear expectations, delegate tasks, and follow up to ensure accountability.
- Foster a positive workplace culture that supports teamwork, growth, and inclusivity.
- Open and close the store, ensuring safety and compliance procedures are followed.
Merchandising & Customer Experience
- Create inviting, fresh, and shoppable departments through effective merchandising and displays.
- Manage side counters, endcaps, and “WOW” presentations to drive sales.
- Ensure excellent customer service by addressing questions, complaints, and returns in a professional manner.
- Serve as a visible leader in the store, engaging with customers and staff daily.
Financial & Inventory Management
- Monitor KPIs including sales, margins, shrink, and labor costs.
- Oversee ordering, inventory accuracy, and in-stock levels across all departments.
- Ensure compliance with food safety standards and all legal/certification requirements.
- Manage departmental profitability and support corporate initiatives for growth.
Team Development
- Work with department managers to cross-train staff and ensure operational flexibility.
- Address performance or disciplinary issues fairly and consistently.
- Lead by example, demonstrating integrity, responsibility, and excellence in all interactions.
Qualifications
- 3–5 years of progressive grocery retail leadership experience (Store Manager, Store Director, or equivalent).
- Strong knowledge of perishable and non-perishable operations.
- Ability to pass and maintain food safety certifications as required by law.
- Proven success in financial accountability, merchandising, and team development.
- Excellent organizational, problem-solving, and communication skills.
- Flexible availability including evenings, weekends, and holidays.
- Strong sense of urgency, attention to detail, and customer service orientation.
Why Work with Us
- Competitive salary performance-based bonus.
- Comprehensive benefits package (medical, dental, vision, 401k).
- Employee discount program.
- Career advancement opportunities within a growing, family-owned company.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
