What are the responsibilities and job description for the Dental Office Support Specialist position at Angela Aaron DDS?
Job Summary:
The Front Desk Receptionist is responsible for delivering exceptional customer service assistance, greeting visitors, and answering calls. This entails addressing visitor questions and needs, providing a welcoming environment, and ensuring an overall positive experience.
About Us:
We offer general and cosmetic dental services to patients of all ages. Our mission is to create and maintain the patient's perfect smile in a safe and positive environment. As a team, we work to minimize any anxieties our patients may have.
Job Responsibilities:
- Greet all patients and visitors in a warm, sincere, and helpful manner
- Review patient fees, benefits, and exclusions to determine coverage
- Manage inbound phone inquiries and route calls accordingly
- Schedule and confirm patient appointments
- Perform instrument sterilization and room turn-over tasks as needed
- Assist with patient billing and insurance processing
- Maintain a neat, clean office and reception area, ensuring HIPAA compliance
- Participate in staff meetings, training sessions, and educational classes as required
- Update patient insurance information accurately
