What are the responsibilities and job description for the Call Center Respresentative/Customer Service Representative position at Angel Kids PA?
Job Description: Customer Service Representative
As the largest pediatric clinic in Jacksonville, serving seven locations with nearly 20,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own
Angel Kids Pediatrics seeks a Customer Service Representative (to handle inbound and outbound patient interaction calls)
Duties:
Appropriately answer patient inquiries and schedule appointments while ensuring the best patient experience.
Scheduling patient appointments and collecting demographic information with close attention to details. Ensure first call resolution through problem solving and effective call handling.
Demonstrating a pleasant, helpful and comforting attitude while answering patients’ inquiries.
Requirements;
At least 2 years of experience working in a customer service capacity in a medical setting. Excellent customer service and communication skills. Ability to work varying shifts. A team player with a positive attitude. Problem- solver with excellent attention to detail. Bilingual preferred - Spanish and English Languages
EEO Statement
Equal Employment Opportunity
It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement.