What are the responsibilities and job description for the Mountain Host (Guest Services) position at Angel Fire Resort?
Mountain Host (Guest Services)
Angel Fire Resort is now hiring for Mountain Hosts to join our guest services team this winter season. Mountain Hosts are responsible for assisting guests on the deck and monitoring deck traffic, aiding skiers on the mountain in a variety of ways, and being a friendly resource for all of our guest’s needs. The ideal applicant will have excellent customer service skills, will work as a team with all mountain departments, and will be able to maintain a positive attitude in a demanding environment. This position works outside in varying winter conditions.
Base Pay: Starts at $15/hr
Location: Mountain
Employee Type: Hourly, non-exempt
Job Category: Seasonal part-time or full time
Leadership Responsibilities: No
Required Certs or Licenses: None
Attendance: Regular, predictable, punctual, and in-person attendance is essential, includes weekends and holidays as scheduled
Estimated start date: Early December
Minimum Age: 16
Typical Shift: Starts around 8am and ends around 5pm, with split shifts incorporated
Qualifications: No experience necessary, all training will be provided.
Employee Housing: https://www.angelfireresort.com/work-for-us/employee-housing/
Employee Benefits: https://www.angelfireresort.com/work-for-us/employee-benefits/
Essential Duties and Responsibilities include the following:
(other duties may be assigned)
- Maintains a cheerful and positive attitude, treating guests (both internal and external) with respect and care; projects a professional attitude using active listening skills.
- Strives to provide exceptional customer service at all times.
- Aids guests who need non-medical assistance getting to the bottom of the mountain.
- Assists guest with issues and facilitates resolutions.
- Assists with special events as needed.
- Greets guests as they arrive at the base area and throughout the day.
- Assists Marketing with surveys.
- Encourages customers to fill out comment cards.
- Provides information such as grooming reports, snow reports, weather forecast, etc to guests.
- Answers questions and provides information to guests regarding all the resort services, activities, amenities, etc.
- Facilitates the “First Tracks” program as assigned and follows all requirements, including tight communication with ski patrol and effective tour guide procedures.
Other Skills and Abilities:
- Ability to work in winter weather conditions for extended periods of time.
- Ability to provide excellent customer service.
- Ability to ski/snowboard at an Intermediate or above level. Must be able to ski all of the terrain within the assigned are and must be able to ski in control in all snow conditions.
Environment: While performing the duties of this Job, the employee is regularly outside weather conditions. The noise level in the work environment is usually moderate.
About Angel Fire Resort:
Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.