Senior Business Analyst - Continuous Improvement (Government Operations)

Position OverviewThe Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:Administration of unclaimed property (collection, audit, distribution of unclaimed assets)Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).Key Responsibilities- Project Identification & ExecutionIdentify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.Allocate time evenly across both divisions.Deliver at least two significant improvement projects per division during the contract period.- Business Process Analysis & DocumentationAnalyze existing processes, workflows and internal controls.Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.Document current and future state workflows with clear performance metrics.- Controls & ComplianceIdentify gaps in internal controls and operational risk.Recommend and document remediation strategies to strengthen controls and ensure compliance.- Tools, Systems & Workflow EnhancementsDevelop or assist in developing tools and workflows within the agency’s existing technology environment, including:Microsoft ExcelSharePointPower BIServiceNowKAPSRevenue PremierSupport configuration, optimization and adoption of these systems.- Business Process ReengineeringRedesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.- Quality Assurance & TestingConduct quality assurance testing for processes migrating into new applications.Collaborate with technical and operational stakeholders to refine and validate process designs.- Deliverables & ReportingFor each major project, produce:A written project proposal with measurable objectives and performance metrics.A comprehensive SOP for all processes reviewed.A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.- Collaboration & Stakeholder EngagementWork under the direction of a State Project Manager.Engage with division leadership, frontline staff and technical teams.Communicate progress, risks, and issues in a clear, structured format.RequirementsRequired Qualifications- ExperienceMinimum 13 years of experience involving:Business process analysis and documentationSOP developmentBusiness process reengineering and continuous improvementMandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.- EducationBachelor’s degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.- Professional CertificationCurrent CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.- Technical & Analytical SkillsAdvanced proficiency in Microsoft Excel (advanced formulas, analysis).Working knowledge of SharePoint, Power BI and ServiceNow.Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).Ability to define metrics, measure outcomes and analyze performance data.- Soft Skills & Other RequirementsExcellent written and verbal communication skills.Strong stakeholder management, facilitation and documentation abilities.Ability to manage multiple projects simultaneously and meet deadlines.Ability to handle confidential information and pass background investigations.Preferred Qualifications- Project Management Experience13 years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.- Additional Preferred ExperienceExperience in revenue administration, taxation, licensing or unclaimed property operations.Experience designing or implementing internal controls in a public-sector environment.Experience leading cross-functional teams through process and technology changes.

Salary : $8,750 - $12,900