Enrollment Agent

Job Overview

This role is responsible for providing professional, customer-focused services related to the enrollment and identity verification process for Transportation Security Administration (TSA) programs, state and federal background checks, licensing, and other identity services.

Key Responsibilities

• Greet customers in a professional and courteous manner, ensuring a positive customer experience.
• Conduct identity verification by reviewing and validating appropriate documents (e.g., passports, driver’s licenses, permanent resident cards).
• Capture biometric data, including fingerprints, photographs, and signatures, using specialized enrollment equipment.
• Process enrollment transactions accurately, ensuring compliance with TSA, state, and federal requirements.
• Collect fees, issue receipts, and reconcile daily transactions in accordance with Idemia and partner policies.
• Protect the confidentiality and integrity of all customer information, adhering to strict security and privacy standards.
• Troubleshoot equipment and escalate technical issues to the appropriate support teams when necessary.
• Maintain a clean, organized, and professional enrollment center environment.
• Assist in scheduling, rescheduling, and answering customer inquiries regarding enrollment services.
• Complete daily reporting and operational checklists as required.

Qualifications

Education & Experience:

• High school diploma or equivalent (required).
• Prior customer service, retail, or administrative experience (1–2 years preferred).
• Experience handling cash, credit card transactions, or point-of-sale systems a plus.

Skills & Competencies:

• Strong communication and interpersonal skills with the ability to interact effectively with diverse populations.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to maintain confidentiality and adhere to strict compliance protocols.
• Comfortable working with computers, biometric equipment, and secure systems.
• Problem-solving skills and adaptability in fast-paced environments.

Other Requirements:

• Must be a U.S. Citizen or lawful permanent resident.
• Must pass a TSA suitability and background check prior to employment.
• Availability to work flexible schedules, including weekends or evenings if required.

Working Conditions

• Position is based in a secure enrollment center environment.
• Requires standing, sitting, and occasional lifting (up to 25 lbs.) during the workday.
• May involve travel for training or to support other enrollment centers.

Compensation & Benefits

• Hourly wage range: $15 – $20/hour (based on experience and location).

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 8 – 24 per week

Work Location: In person

Salary : $15 - $20