Shift leader

GREAT WORKING CONDITIONS AND ENVIROMENT

EMPLOYEE DISCOUNTS

NO EARLY MORNINGS UP TO $18 PER HOUR

A LOT OF ADVANCEMENT OPPORTUNITIES

MUST BE WILLING TO WORK CLOSING SHIFTS (MIDNIGHT OR LATER)

MUST BE WILLING TO WORK ON SATURDAYS & SUNDAYS

Purpose:

Duties will range from aspects of restaurant management including Customer Service, Food Safety and Preparation, Human Relations, Marketing, and Accounting, as well as specific Critical Responsibilities tailored to Andy’s Frozen Custard. Must maintain a strong work ethic and be able to effectively work any position in the store on an as-needed basis. Must possess a willingness to be a “hands on” employee in a fast-paced food service environment.

Knowledge, Skills, and Abilities:

Knowledge of the frozen custard industry and competitors.

Written and verbal communication skills.

Comprehension skills.

Time management skills.

Stress management skills.

Organizational skills.

Strong attention and memory skills.

Ability to make quick, responsible decisions.

Ability to adjust easily to any situation.

Ability to work with teams.

Ability to multi-task.

Ability to effectively delegate.

Personal motivation and goal setting.

Primary Human Relations Responsibilities:

Ensuring all employees are following company policies and procedures.

Employee discipline only when immediate discipline is necessary—limiting authority to releasing employee from duty for current shift; otherwise, prepare documentation and report to the Store Manager.

Employee motivation.

Ensuring safe working environment and promoting employee safety awareness.

Assigning employees to floor positions for the shift.

Primary Customer Service Responsibilities:

Ensuring the quality of prepared product is maintained in accordance with Andy’s Frozen Custard standards.

Ensuring orders from customers are taken in a friendly manner and served quickly and accurately with a focus on quality and appearance.

Documenting customer complaints for reporting to the Store Manager.

• Ensuring customer safety by maintaining sidewalks and parking lot by arranging for the clearing of snow, ice, debris, or any item that could obstruct vehicle driver view.
• Answering all incoming telephone calls.

Primary Food Safety and Preparation Responsibilities:

Supervising the cleanliness and sanitation of all items in the store and ensuring all procedures are in accordance with local Health Department Regulations.

Supervising the preparation of all products, ensuring the products are prepared and served in compliance with franchise agreement.

Rotating stock. Verifying no item is served past the expiration date.

Checking with the Store Manager or Assistant Manager to verify adequate stock of perishable items.

Stocking walk-in cooler and fountain adequately in preparation for the shift.

Primary Marketing Responsibilities:

Assisting in the maintenance and appearance of store, both inside and out.

Seeking opportunities to increase sales volume.

Primary Accounting Responsibilities:

Verifying gift certificate availability and sales.

Verifying adequate change is available for the shift.

Verifying daily cash drawer.

Critical Responsibilities:

Check of expiration date of all custard mix prepared during shift.

Verification of adequate staffing for all floor positions on shift.

When in charge of opening store, ensuring all items on morning checklist have been performed.

When in charge of closing store, ensuring all items on nightly checklist have been

Job Type: Full-time

Benefits:

401K

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid training

Vision insurance

Shift:

8-hour shift

Day shift

Evening shift

Morning shift

License/Certification:

About Andy's Frozen Custard

At Andy’s Frozen Custard, we don’t just provide jobs: we provide careers! Our employees are taught “the Andy’s way” through our specialized training programs that enable our employees to succeed. At Andy’s, we believe in promoting from within. In fact, many of our store managers started working at Andy’s as store associates. As we continue to expand our company, the opportunities available are growing as well. Apply today to become a part of the frozen custard legacy we are creating!